good one ..
2009-07-02 03:42:50 Rajat Sethi
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[Reply]
Hi Srivijaya,
This question can be looked at from various angles:-
my 2 cents
-Developing good listning skills.
- Have good Process knowledge. Read about that industry you are working for e.g. Utilities The BPX community/internet contains loads of information about that.
-Ask proper questions to client, there can be various examples like probing questions, clarifying questions, process questions, emphatic questions......
-You can even join some consulting skill enhancement workshop.
The list can go on and on the possiblity are endless. Listen->understand->research->assess your research->suggest.
Best of Luck.