SDN Blogs: BUPA MS Exchange Contacts into SAP CRM

Weblog:	CRM: Setup synchronisation of business partners into groupware private contact folders
Subject:	BUPA MS Exchange Contacts into SAP CRM
Date:	2005-08-19 06:45:55
From:	Pablo Gomez Business Card


Dear Gregor, After following almost all steps, when I reached the step that I have to create a program to check the content of the the table MBMANDTSTORE I realized that this table doesn´t have any record with the key you mentioned GW_EMP_SITE_WRITE. Is that a mandatory key?? So, do you have any idea what step I missed or what I could have done wrong??? I´m trying to do that when a BUPA add a Contact in their own contacts with an specified category (SAP CRM Categories) it goes to SAP CRM and also to a specify Public Folder, but the only feature that I could do is when the contact is added directly in the Public Folder, this contact go to SAP and viceversa. We have SAP CRM 4.0, MapBox SP09, Groupware Connector 2.1, SAP JE22 620. I will really apreciate your help!! Regards, Pablo

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BUPA MS Exchange Contacts into SAP CRM
2005-08-19 14:27:59 Gregor Wolf Business Card [Reply]

Hello Pablo,

the GW_EMP_SITE_WRITE in table MBMANDTSTORE is the connection between CRM and the Groupware. Please try to do this:

-Start transaction SMOEAC, click on Press Shift + F5 to create a new extract. Click on “Insert Sites” and choose the Site “sBDoc Groupware Customizing”. Expand the tree and then double click on “E-Mail Information for Groupware”. Click on “Complete”. Click on “Start Extract”. By clicking on “Start Extract” you get a message to leave the transaction. When the extraction has finished start again the program Z_GW_SITEWRITE and check the XML again.

Hope it helps.

Regards
Gregor
- BUPA MS Exchange Contacts into SAP CRM
  2005-08-22 13:35:41 Pablo Gomez Business Card [Reply]
  
  Dear Gregor,
  
  Thanks for your post. I can add a Calendar Item in Outlook and see it in SAP CRM, but I can´t do the same with a Contact. I´m getting another error. Please see this XML file with the error that I receive.
  
  XML Name = 20050822_162404_749-CMW_PIF_PROTOCOL.xml
  
  Content =
  -------Begin----------------------------------
  <?xml version="1.0" encoding="UTF-8"?>
  
  <gw:message type="response" id="dummy" xmlns:gw="http://schema.sap.com/groupware" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="gw:vCardType">
  <vCard version="3.0" xmlns="http://schema.sap.com/groupware/vCard/3.0" xmlns:gw="http://schema.sap.com/groupware" method="update" gw:source="pgomez@testdomain.com" gw:bdoc-id="4DCCAB4BB310C94C808C8D5423A39960" gw:bdoc-type="">
  <gw:error type="E" code="0">
  <gw:num-attempts>1</gw:num-attempts>
  <gw:err-text>[ERR:3003] CMW_PIF_Qlogon failed. qName: pgomez@testdomain.com_out, sitetype: GWA_02, mode: WRITE_ONLY, errcode: 101, SOAP transport error.</gw:err-text>
  <gw:err-time>2005-08-22T16:24:04</gw:err-time>
  <gw:err-field></gw:err-field>
  <gw:site-type>GWA_01</gw:site-type>
  <gw:site-id>UNKNOWN</gw:site-id>
  <gw:trace><![CDATA[ August 22, 2005 04:24:04 PM ...4\Src\ProxySvc\MsxReplicaCache.cpp:61 [arbuesap05:0ed0] INFO: MsgHook-: pgomez@testdomain.com 38586.808356 (--) 00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000
  August 22, 2005 04:24:04 PM ...angeSP04\Src\Common\UserProps.cpp:357 [arbuesap05:0ed0] PATH: Filtering: IPM.Contact "Bergara Neuman" {pgomez@testdomain.com:00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000}
  August 22, 2005 04:24:04 PM ...angeSP04\Src\Common\UserProps.cpp:214 [arbuesap05:0ed0] PATH: Application 'ACT'
  August 22, 2005 04:24:04 PM ...hangeSP04\Src\Common\UserProps.cpp:73 [arbuesap05:0ed0] PATH: class = 'PUBLIC' {Pattern Match: *}
  August 22, 2005 04:24:04 PM ...hangeSP04\Src\Common\UserProps.cpp:73 [arbuesap05:0ed0] PATH: categories = 'CRM_BP GROUP (CRM BUSINESS PARTNERS: GROUP)' {Pattern Match: *}
  August 22, 2005 04:24:04 PM ...angeSP04\Src\Common\UserProps.cpp:362 [arbuesap05:0ed0] PATH: Filtering: Message accepted.
  
  [22/Aug/2005:16:24:04 -0300] ERROR - - - - - "[ERR:3001] SOAP Transport error. Please verify connection to Groupware adapter."
  Source: Common\MiddleWare.cpp:513
  CMW_PIF_QLOGON(), [0x0023104cd] Client: HTTP Receive failed.
  [22/Aug/2005:16:24:04 -0300] ERROR - - - - - "[ERR:3003] CMW_PIF_Qlogon failed. qName: pgomez@testdomain.com_out, sitetype: GWA_02, mode: WRITE_ONLY, errcode: 101, SOAP transport error."
  Source: Common\MiddleWare.cpp:212
  
  August 22, 2005 04:24:04 PM ...4\Src\ProxySvc\MsxReplicaCache.cpp:61 [arbuesap05:0ed0] INFO: MsgHook-: pgomez@testdomain.com 0.000000 (--) 00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000
  ]]></gw:trace>
  <gw:source format="b64bin"></gw:source>
  </gw:error>
  </vCard>
  </gw:message>
  -------End------------------------------------
  
  I found a SAP Note regarding this error: CMW_PIF_Qlogon failed and the only thing It says that I have to upgrade to GW 2.1 SP09 and this is the version I have installed.
  
  Can you take a look in this error log???
  
  Best regards,
  Pablo Gómez
  - BUPA MS Exchange Contacts into SAP CRM
    2005-08-22 13:52:49 Gregor Wolf Business Card [Reply]
    
    Hello Pablo,
    
    are you rearly want to create a Group (CRM_BP GROUP)? Please Post the next question in the CRM Development Forum at https://forums.sdn.sap.com/forum.jspa?forumID=126.
    
    Regards
    Gregor
    - BUPA MS Exchange Contacts into SAP CRM
      2005-08-22 14:10:50 Pablo Gomez Business Card [Reply]
      
      Dear Gregor,
      
      Sorry but I added a wrong contact category. This contact should be only a CRM_BP Natural Person.
      
      Please see the new XML file
      ----Begin------------------------------------
      <?xml version="1.0" encoding="UTF-8"?>
      
      <gw:message type="response" id="dummy" xmlns:gw="http://schema.sap.com/groupware" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="gw:vCardType">
      <vCard version="3.0" xmlns="http://schema.sap.com/groupware/vCard/3.0" xmlns:gw="http://schema.sap.com/groupware" method="update" gw:source="pgomez@testdomain.com" gw:bdoc-id="4DCCAB4BB310C94C808C8D5423A39960" gw:bdoc-type="">
      <gw:error type="E" code="0">
      <gw:num-attempts>1</gw:num-attempts>
      <gw:err-text>[ERR:3003] CMW_PIF_Qlogon failed. qName: pgomez@testdomain.com_out, sitetype: GWA_02, mode: WRITE_ONLY, errcode: 101, SOAP transport error.</gw:err-text>
      <gw:err-time>2005-08-22T18:04:13</gw:err-time>
      <gw:err-field></gw:err-field>
      <gw:site-type>GWA_01</gw:site-type>
      <gw:site-id>UNKNOWN</gw:site-id>
      <gw:trace><![CDATA[ August 22, 2005 06:04:12 PM ...4\Src\ProxySvc\MsxReplicaCache.cpp:61 [arbuesap05:1430] INFO: MsgHook-: pgomez@testdomain.com 38586.877894 (--) 00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000
      August 22, 2005 06:04:12 PM ...angeSP04\Src\Common\UserProps.cpp:357 [arbuesap05:1430] PATH: Filtering: IPM.Contact "Juan Perez" {pgomez@testdomain.com:00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000}
      August 22, 2005 06:04:12 PM ...angeSP04\Src\Common\UserProps.cpp:214 [arbuesap05:1430] PATH: Application 'ACT'
      August 22, 2005 06:04:12 PM ...hangeSP04\Src\Common\UserProps.cpp:73 [arbuesap05:1430] PATH: class = 'PUBLIC' {Pattern Match: *}
      August 22, 2005 06:04:12 PM ...hangeSP04\Src\Common\UserProps.cpp:73 [arbuesap05:1430] PATH: categories = 'CRM_BP NATURAL PERSON (CRM BUSINESS PARTNERS: NATURAL PERSON)' {Pattern Match: *}
      August 22, 2005 06:04:12 PM ...angeSP04\Src\Common\UserProps.cpp:362 [arbuesap05:1430] PATH: Filtering: Message accepted.
      
      [22/Aug/2005:18:04:13 -0300] ERROR - - - - - "[ERR:3001] SOAP Transport error. Please verify connection to Groupware adapter."
      Source: Common\MiddleWare.cpp:513
      CMW_PIF_QLOGON(), [0x001fdabcd] Client: HTTP Receive failed.
      [22/Aug/2005:18:04:13 -0300] ERROR - - - - - "[ERR:3003] CMW_PIF_Qlogon failed. qName: pgomez@testdomain.com_out, sitetype: GWA_02, mode: WRITE_ONLY, errcode: 101, SOAP transport error."
      Source: Common\MiddleWare.cpp:212
      
      August 22, 2005 06:04:13 PM ...4\Src\ProxySvc\MsxReplicaCache.cpp:61 [arbuesap05:1430] INFO: MsgHook-: pgomez@testdomain.com 0.000000 (--) 00000000924FABA2A7D81A4F9F9B7B7E41DB29040700E6FD7D714980264385678786C901C3E500000000005B0000004C297D7287BE48A3E18C5C15E8CEC500000005160A0000
      ]]></gw:trace>
      <gw:source format="b64bin"></gw:source>
      </gw:error>
      </vCard>
      </gw:message>
      ----End--------------------------------------
      
      Best regards,
      Pablo
      - BUPA MS Exchange Contacts into SAP CRM
        2005-08-22 14:14:52 Gregor Wolf Business Card [Reply]
        
        Hello Pablo,
        
        I think you should contact OSS with this question. Is the sync of Contacts from CRM to Groupware sucessfull?
        
        Regards
        Gregor
        
        BUPA MS Exchange Contacts into SAP CRM
        2005-08-22 14:28:20 Pablo Gomez Business Card [Reply]
        
        Dear Gregor,
        
        If I add a Contact in SAP it appears in the Contacts CRM Public Folder I´ve created, the problem I have is only when I want to sync Contacts from Groupware to SAP. The Appointments items works fine.
        
        Regards,
        Pablo
        
        BUPA MS Exchange Contacts into SAP CRM
        2005-09-17 20:48:06 ajay kpk Business Card [Reply]
        
        Hello Gregor,
        
        Could you pls clarify few funtional views.
        Is it possible to bring personal contacts of an user from outlook inbox to CRM 4.0. Does we have to maintain them as Business Partners or external-contacts. Can these contacts still be maintained at personal level of user.
        
        In our implementation, we want to keep CRM and Outlook insync on emails also. Does CRM supports this functionality
        
        Regards,
        
        Peter
        
        BUPA MS Exchange Contacts into SAP CRM
        2005-09-18 02:46:38 Gregor Wolf Business Card [Reply]
        
        Hi Peter,
        
        1. Pablo Gomez asked this question also in the Forum Toppic: Outlook to SAP CRM Outllook sync using Groupware Connector. He got an answer from OSS that Sync from Outlook to CRM is only possible in the Public Folder with all CRM Business Partners.
        
        2. E-Mails can not be directly synced to CRM. But with the Add On for Service Industries you have the possibility to move E-Mails from the Outlook Inbox to CRM Activities and Opportunities. This Functionality will be integrated in CRM 5.0 which should be avaliable in Q4/2005. For CRMIS have also a look at this Forum Topic: SAP CRM 4.0 Add-On for Service Industries.
        
        Regards
        Gregor

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