http://www.sdn.sap.com/sdn/weblogs.sdn?blog=/pub/u/251891553 SAP Developer Network SAP Weblogs by Venkatesh DK © Copyright 2009 SAP. All rights reserved. SAP.com en-us http://weblogs.sdn.sap.com/pub/wlg/14531 Smart Enterprises explore innovative channels to engage with their customers; inturn this helps them gain additional customer insight which can be put into effective use to delight customers and beat the competition. Social web is evolving as one such channel helping enterprises meet their Business objectives. In this post we will see how SAP CRM leverages Twitter to gain invaluable insights and enhance customer experience. Venkatesh DK CRM en-us 2009-06-02T05:49-08:00 text/html © Copyright 2009 SAP. All rights reserved. SAP