http://www.sdn.sap.com/sdn/weblogs.sdn?blog=/pub/u/43065 SAP Developer Network SAP Weblogs by Marcus Behrens © Copyright 2009 SAP. All rights reserved. SAP.com en-us http://weblogs.sdn.sap.com/pub/wlg/16771 Is your Go Live scheduled for next week and the production system response time is 5 seconds? Have you lived through performance tuning at the last minute before? Marcus Behrens CRM en-us 2009-11-19T05:55-08:00 text/html © Copyright 2009 SAP. All rights reserved. SAP http://weblogs.sdn.sap.com/pub/wlg/14839 Using one order management backend for capturing orders in multiple customer interaction channels is a goal that many SAP customers i talk to daily want to achieve. It increases operational efficiency, customer satisfaction and consistency in in-bound marketing activities. But other than the different channels there are also different interaction models in which orders are created. In this blog i would like to spell out 3 of these models that i have observed in the past: Browse & Search, Fast Order Entry and Batch. Marcus Behrens Business Suite 7, CRM, ERP en-us 2009-06-26T05:42-08:00 text/html © Copyright 2009 SAP. All rights reserved. SAP http://weblogs.sdn.sap.com/pub/wlg/12556 How do you delight customers with multi-channel order management? I would like to discuss what multi-channel order management is about and how to get your customers exceited about buying from you. Marcus Behrens CRM, ERP en-us 2008-12-22T08:07-08:00 text/html © Copyright 2008 SAP. All rights reserved. SAP