http://www.sdn.sap.com/sdn/weblogs.sdn?blog=/pub/u/59558 SAP Developer Network SAP Weblogs by Ashish Chatterjee © Copyright 2009 SAP. All rights reserved. SAP.com en-us http://weblogs.sdn.sap.com/pub/wlg/14202 This post is a part of the series of blog posts to discuss the impact of Social Web (aka web2.0/social media) on CRM applications. It showcases, via a demo video, how CRM and Social networking sites can be mashed-up to enhance customer experiences. Ashish Chatterjee Analytics, Banking, Business Intelligence (BI), Business Objects, Business Process Management, CRM, Emerging Technologies, Retail en-us 2009-05-05T13:42-08:00 text/html © Copyright 2009 SAP. All rights reserved. SAP