A day in the life of...your friendly neighborhood Support Engineer
Every wondered what the guys receiving your support tickets do all day long? This is the start of a series of blogs dealing with what is going on at the other side of the service marketplace. Michael Braunstein in Software Support and Maintenance [Feb. 07, 2012 02:15 AM | 1 Comments | Permalink]

SAP Enterprise Support: Run Better like Never Before - Events
This year, SAP Enterprise Support sessions will be a continuum to a few of the SAP Run Better Forums. These afternoon Customer Value Sessions will take place in New York City on February 15th and in Chicago on March 7th, which will immediately follow the Run Better Forums Maria Jenkinson in Software Support and Maintenance [Feb. 02, 2012 06:50 PM | 0 Comments | Permalink]

IT Operations Management Automation
IT Operations Management automation IT Process Automation IT Service Support Management Rick Porter in Application Lifecycle Management, Governance, Risk and Compliance, SAP Solution Manager, Software Support and Maintenance [Jan. 29, 2012 09:04 PM | 0 Comments | Permalink]

SAP System Availability Management in Virtualized and Cloud Environments
Objective of this blog is to highlight effective SAP systems management in on-demand infrastructure such as virtualized and cloud environments. Venkata Giduthuri in Application Lifecycle Management, On Demand and Software as a Service (SaaS), SAP NetWeaver Platform, Software Support and Maintenance, Virtualization [Jan. 04, 2012 03:33 PM | 2 Comments | Permalink]

Consolidated Operational Information for IWAY adapters
Consolidated Operational Information for IWAY adapters Piyush Gakhar in Business Process Management, SAP NetWeaver Platform, SAP Process Integration (PI), Service-Oriented Architecture, Software Support and Maintenance [Jan. 03, 2012 02:26 AM | 0 Comments | Permalink]

Consolidated Operational Information for Seeburger Adapters
Consolidated and Updated operational information for Seeburger adapters Piyush Gakhar in Business Process Management, SAP NetWeaver Platform, SAP Process Integration (PI), Service-Oriented Architecture, Software Support and Maintenance [Dec. 30, 2011 02:10 AM | 0 Comments | Permalink]

New Virus Scan Interface (V2) to be available soon
SAP decided to develop the next version of the virus scan interface (known as NW-VSI) and make that available in 2012. Kristian Lehment in Application Server, Integration and Certification, SAP NetWeaver Platform, Security, Software Support and Maintenance [Dec. 21, 2011 03:35 AM | 0 Comments | Permalink]

Start sharing your Ideas to invent the Future on Software Logistics Tools
This blog introduce you to the Idea Space for the Software Logistics Toolset. Navigate to one of the tools, such as Software Update Manager, Dual-Stack Split, CTS Plug-in,... to submit, comments or vote on ideas. Kathrin Winkmann in Application Lifecycle Management, Idea Place, SAP Solution Manager, Software Support and Maintenance [Dec. 20, 2011 04:57 AM | 0 Comments | Permalink]

How to Get Started with SAP Enterprise Support
SAP Enterprise Support helps customers do what they do best, even better. The Getting Started slide deck explains step-by-step how to get started with SAP Enterprise Support. Christian Oehler in Beginner, ERP, SAP Business Suite, SAP Solution Manager, Software Support and Maintenance [Dec. 07, 2011 06:07 PM | 0 Comments | Permalink]

New video to explain remote support component
New video for remote support component available Miles Escow in Application Lifecycle Management, Business Intelligence (BusinessObjects), SAP Solution Manager, Software Support and Maintenance [Dec. 06, 2011 03:05 AM | 0 Comments | Permalink]

SAP Change Intelligence
SAP Change Intelligence SAP Change Control SAP Change Automation Rick Porter in Application Lifecycle Management, Governance, Risk and Compliance, SAP Solution Manager, Software Support and Maintenance [Nov. 30, 2011 05:22 PM | 1 Comments | Permalink]

Five signs that the new SCN is dysfunctional
The good news about "new" SCN is any idiot can create a blog post; the bad news is any idiot can create a blog post. And that's not all the good news, nor the bad. Here are five areas I am going to be looking out for after the conversion. Jim Spath in Application Lifecycle Management, Emerging Technologies, Ranting, Software Support and Maintenance [Nov. 29, 2011 04:14 AM | 9 Comments | Permalink]

Varian Medical Systems leverages SAP Enterprise Support services
Learn in this new video blog how Varian Medical Systems leverages SAP Enterprise Support services. Christian Oehler in Application Lifecycle Management, Beginner, SAP Business Suite, SAP Solution Manager, Software Support and Maintenance [Nov. 27, 2011 05:05 PM | 0 Comments | Permalink]

SAP Support Portal: Contact Us web form
New Online Web form available on SAP Support Portal to contact Customer Interaction Center (CIC) or Contracts Department Kristen Scheffler in Improving My Experience, Software Support and Maintenance [Nov. 14, 2011 11:13 AM | 0 Comments | Permalink]

Announcement: Have a look to the improvements and new tools included in the Software Logistics Toolset 1.0 SPS 3 shipment
This blog introduce you into the scope of Software Logistics (SL) Toolset 1.0 Support Package Stack 3. SL Toolset is a new SAP application product independent delivery channel for software logistics tools (such as Software Update Manager, CTS Plug-in, LM Automation Standalone, SUM for SAP HANA, Dual-Stack Split and SAP Set-up). Furthermore it provides you with an outlook to planned shipments which will include improvements of already delivered tools as well as potential new tools. Kathrin Winkmann in Application Lifecycle Management, SAP Business Suite, SAP NetWeaver Platform, Software Support and Maintenance [Nov. 10, 2011 04:55 AM | 4 Comments | Permalink]

Most frequent SAP change control technology topics at SAPPHIRE NOW - Concern No 5: Cost to implement
SAP Change Control SAP Change Control Management SAP Change Control Technology SAP Change Control Cost to Implement Rick Porter in Application Lifecycle Management, Governance, Risk and Compliance, SAP Solution Manager, Software Support and Maintenance [Nov. 09, 2011 09:00 PM | 0 Comments | Permalink]

Mobile Strategy
Everyone wants to go mobile, and everybody does it in a different way. Why exactly would you need a company wide strategy on mobility? A tale that is so very actual... Tom Van Doorslaer in Mobile, Organizational Change Management, Ranting, Software Support and Maintenance, Standards [Nov. 07, 2011 01:23 AM | 4 Comments | Permalink]

SAP Primary Support Twitter channel
SAP Primary Support Twitter channel is the best way to get the news, notes and all the info from SAP Support! Ivan Martin Marra in ABAP, CRM, ERP, SAP Business Suite, Software Support and Maintenance [Nov. 04, 2011 05:15 AM | 1 Comments | Permalink]

Operate Better with the help of SAP Enterprise Support
This blogs explains you how to optimize and automate the operation of your IT solution with the help of SAP Enterprise Support. Christian Oehler in Application Lifecycle Management, Enhancement Packages, ERP, SAP Solution Manager, Software Support and Maintenance [Nov. 02, 2011 09:03 PM | 0 Comments | Permalink]

Interested in SAProuter? Please let us know.
New usability study for SAP BusinessObjects customers installing SAProuter. Miles Escow in Business Intelligence (BusinessObjects), Emerging Technologies, Improving My Experience, Software Support and Maintenance [Nov. 02, 2011 09:41 AM | 0 Comments | Permalink]

The SAP GUI Insider - SAP GUI 7.30 for Windows, Security Settings
A glimpse into the security settings of SAP GUI 7.30. Vasil Bachvarov in Software Support and Maintenance [Oct. 24, 2011 09:43 PM | 0 Comments | Permalink]

Deploying SAP Sourcing Optimizer in Wave 7 OP
SAP Sourcing Optimizer is often a source of confusion for on premise implementations. In this blog post I cover some issues I've seen recently and some ways af fixing them. Paul Wagner in Composition Environment (CE), Procurement and SRM, Service-Oriented Architecture, Software Support and Maintenance, On Demand and Software as a Service (SaaS) [Oct. 24, 2011 02:46 AM | 0 Comments | Permalink]

SAP BusinessObjects customers – interested in installing SAPRouter?
Do you have SAProuter installed? Have you been thinking about utilizing Remote Supportability? Do you have an interest in participating in a usability study? Kristen Scheffler in Software Support and Maintenance, Improving My Experience, Business Intelligence (BusinessObjects) [Oct. 21, 2011 03:00 PM | 0 Comments | Permalink]

Transport Request Cross Reference Tool
Quickly check transport requests across multiple systems. Handy alternative to using import tracking in SAP's Correction and Transport System CTS. Matthias Koeper in ABAP, ERP, Software Support and Maintenance [Oct. 17, 2011 07:39 AM | 5 Comments | Permalink]

SAP Support goes Mobile
SAP Active Global Support goes Mobile with a new Application for iPhone Luis Felipe Lanz in ERP, Mobile, SAP Business Suite, SAP NetWeaver Gateway, Software Support and Maintenance [Oct. 12, 2011 08:00 AM | 9 Comments | Permalink]

Implement Better with the help of SAP Enterprise Support
Did you know that implementing new software has a lot in common with building a house? In this blog I will explain to you how SAP Enterprise Support can help you to build your “software house” better. Christian Oehler in Enhancement Packages, ERP, SAP Business Suite, SAP NetWeaver Platform, Software Support and Maintenance [Oct. 11, 2011 07:11 PM | 0 Comments | Permalink]

Enterprise Support Makes You the 'Pro' in Proactive for SAP Business Objects
Say goodbye to reactive support!! You can now get ahead of the game through the Proactive features of SAP Enterprise Support. Christopher Vozella in Business Intelligence (BusinessObjects), Run SAP, SAP BusinessObjects Web Intelligence, SAP Crystal Reports, Software Support and Maintenance [Oct. 11, 2011 06:21 PM | 0 Comments | Permalink]

Thoughts after the Global Special Interest group for PI (GSIG for PI)
My thoughts on the SAP Global Usergroup for SAP PI. Information about the survey and collection of requirements. Daniel Graversen in Community Projects, Idea Place, Professional Services, SAP Process Integration (PI), Software Support and Maintenance [Oct. 03, 2011 07:44 AM | 0 Comments | Permalink]

The best Business Function Prediction ever: New version now available for all customers!
Business Function Prediction for SAP ERP provides a tailored recommendation of which business functions delivered by SAP enhancement packages are relevant for customers' businesses. Now SAP released the new version: Business Function Prediction 1.21. The new version is still free of charge. Christian Oehler in Enhancement Packages, Application Lifecycle Management, ERP, Software Support and Maintenance [Oct. 02, 2011 08:05 PM | 0 Comments | Permalink]

Most frequent SAP change control technology topics at SAPPHIRE NOW - Concern No 4: - Ease of configuration
In this issue I drill down into the enforceability topic discussing its importance in SAP change control technology and its value in reducing the risks associated with delivering change into SAP Production systems. Rick Porter in Application Lifecycle Management, Governance, Risk and Compliance, SAP Solution Manager, Software Support and Maintenance [Sep. 27, 2011 10:50 PM | 0 Comments | Permalink]

How To Maximize Enterprise Support, ASUG Florida Chapter Meeting, September 2011
Experiences and insights gained while attending ASUG Florida Chapter Meeting on September 22, 2011. Highlights include How To Maximize SAP Enterprise Support for SAP Business Objects Products, Master Data Management, and Integrating SAP Business Objects BPC v7.5 with Business Intelligence. Christopher Vozella in Master Data Management (MDM), SAP BusinessObjects Web Intelligence, Software Support and Maintenance [Sep. 26, 2011 02:34 PM | 0 Comments | Permalink]

Baking the Support ROI Pie : Ingredient #1 – Reducing Downtime
First of a series of blogs on various key KPIs (Key Performance Indicators) that impact the ROI (Return on Investment) for Software Support, this blog will focus on downtime. Deepa Salem in Governance, Risk and Compliance, SAP Business Suite, SAP Solution Manager, Software Support and Maintenance [Sep. 25, 2011 05:41 PM | 0 Comments | Permalink]

Is your SAP Solution in shape? Get fit with SAP Enterprise Support via Expert Guided Implementations
Get fit with SAP Enterprise Support via Expert Guided Implementations Corey Chubon in Application Lifecycle Management, Business Process Modeling, Business Solutions, SAP Solution Manager, Software Support and Maintenance [Sep. 23, 2011 10:46 AM | 2 Comments | Permalink]

Innovate Better with the help of SAP Enterprise Support
SAP Enterprise Support customers benefit from a range of services, toolsets, and methodologies to help them more effectively consume innovations from SAP. This blogs explains you the "how". Christian Oehler in Application Lifecycle Management, Enhancement Packages, ERP, SAP Solution Manager, Software Support and Maintenance [Sep. 15, 2011 07:57 PM | 0 Comments | Permalink]

Bringing Down The House
Did you know they were out there? Are you going to let them in? We all have choices which impact the security of our environments. With shock presenters providing steps to hack into SAP applications, you should work on a defense that includes a review of security notes. Greg Capps in Governance, Risk and Compliance, Ranting, Security, Software Support and Maintenance [Sep. 04, 2011 01:42 PM | 6 Comments | Permalink]

Run Better with the help of SAP Enterprise Support
SAP Enterprise Support helps customers do what they do best, even better. The Run Better slide deck is the new SAP Enterprise Support Overview Presentation. Christian Oehler in Beginner, Run SAP, SAP Business Suite, SAP Solution Manager, Software Support and Maintenance [Sep. 01, 2011 02:22 AM | 6 Comments | Permalink]

Most frequent SAP change control technology topics at SAPPHIRE NOW - Concern No 3: Enforceability
SAP Change Control Enforceability Enforced use of the technology Process and rules enforcement Rick Porter in Application Lifecycle Management, Governance, Risk and Compliance, SAP Solution Manager, Software Support and Maintenance [Aug. 26, 2011 01:14 PM | 1 Comments | Permalink]

Most frequent SAP change control technology topics at SAPPHIRE NOW - Concern No 2: Degree of Automation
SAP change control technology SAP change control automation Degree of Automation SAP change management Rick Porter in Application Lifecycle Management, Governance, Risk and Compliance, SAP Solution Manager, Software Support and Maintenance [Aug. 26, 2011 12:59 PM | 0 Comments | Permalink]

Take Your SAP Solution to the Doctor's Office via SAP Enterprise Support Continuous Quality Checks
The world of SAP Enterprise Support Corey Chubon in Application Lifecycle Management, Product Lifecycle Management, Run SAP, SAP Solution Manager, Software Support and Maintenance [Aug. 23, 2011 06:10 AM | 1 Comments | Permalink]

SAP Business Process Operations Extensions at SAP TechEd 2011
Short introduction of SAP TechEd 2011 session ALM265: Extending SAP Solution Manager’s Business Process Operations functionality and content. These extensions enable automated monitoring processes and procedures across your solution and system landscapes, including non-SAP/non-ABAP systems. Robin Haettich in Application Lifecycle Management, Run SAP, SAP Solution Manager, SAP TechEd, Software Support and Maintenance [Aug. 14, 2011 12:11 PM | 1 Comments | Permalink]

Invitation to EIM survey
This blog describes EIM in short words from my point of view and invites to a short survey. Jürgen Noe in Application Lifecycle Management, Data Integration and Quality Management, Enterprise Data Warehousing/Business Warehouse, SAP NetWeaver Platform, Software Support and Maintenance [Aug. 11, 2011 05:35 AM | 0 Comments | Permalink]

Need a magician to connect JAVA to BW 7.30 after the installation … ?
The initial configuration of a BW system after the installation used to take several days. Now SAP provides two wizards, one for BW ABAP and one for BW JAVA. Matthias Wild in Enterprise Data Warehousing/Business Warehouse, Run SAP, Software Support and Maintenance [Aug. 09, 2011 04:33 AM | 1 Comments | Permalink]

Announcement: Software Logistics Toolset 1.0 SPS 02 now available!
This blog introduce you into the scope of Software Logistics Toolset 1.0 which is a new delivery channel for software logistics tools (such as SAPehpi, SAP(J)up,...). Furthermore it provides you with an outlook to planned shipments. Kathrin Winkmann in Banking, Composition Environment (CE), SAP Process Integration (PI), Software Support and Maintenance [Aug. 05, 2011 04:58 AM | 2 Comments | Permalink]

How safe is your ERP Payroll system?
In this article the author goes through five of the most common database inconsistencies in the Payroll module and their causes. Carlos Martinez Escribano in ABAP, ERP, Human Capital Management, Software Support and Maintenance [Aug. 01, 2011 06:30 PM | 2 Comments | Permalink]

Enhanced monitoring of SAP BusinessObjects Enterprise just got a whole lot easier with remote support component service pack 3
This weblog is an advertisement and informational message about the latest release of remote support component (service pack 3) for SAP BusinessObjects. Toby Johnston in Application Lifecycle Management, Business Intelligence (BusinessObjects), SAP BusinessObjects Web Intelligence, Software Support and Maintenance, SAP Crystal Reports [Jul. 28, 2011 01:40 PM | 0 Comments | Permalink]

Deep Dive into Apple's New Volume Purchase Program for Businesses
Apple's new volume purchase program (VPP) for businesses makes it easier for companies to buy apps, especially enterprise ones, and distribute them to its workers. But there are still many potential improvements, according to one expert. Eric Lai in Mobile, SAP Developer Network, SAP EcoHub, Software Support and Maintenance [Jul. 20, 2011 10:43 AM | 0 Comments | Permalink]

The ROI discussion for Software Support
This blog introduces why discussing the value of software support is important and how to go about assessing value for your organization. It also introduces the SAP Enterprise Support Value Calculator which takes the complexity away from value analysis. Deepa Salem in SAP Business Suite, SAP Solution Manager, Software Support and Maintenance [Jul. 16, 2011 01:03 PM | 2 Comments | Permalink]

Most frequent SAP change control technology topics at SAPPHIRE NOW - Concern No 1: Ease of use
SAP Change Control Ease of use User acceptance Training overhead Things to consider Rick Porter in Application Lifecycle Management, Governance, Risk and Compliance, SAP Solution Manager, Software Support and Maintenance [Jul. 12, 2011 09:31 AM | 0 Comments | Permalink]

The five most frequent SAP change control technology topics of discussion at SAPPHIRE NOW Orlando 2011
SAP change control Ease of use Degree and ease of automation Enforceability Ease of configuration Costs to implement Rick Porter in Application Lifecycle Management, Governance, Risk and Compliance, SAP Solution Manager, Software Support and Maintenance [Jul. 12, 2011 09:31 AM | 0 Comments | Permalink]

Jump Start Your Knowledge on SAP Enterprise Support
What is your knowledge of SAP's Enterprise Support offering? How about your organizations use of Application Lifecycle Management? Jump start your knowledge of SAP Enterprise Support with this initial Blog providing an overview of the distinct support offering provided by SAP Corey Chubon in Application Lifecycle Management, SAP Solution Manager, Software Support and Maintenance [Jul. 12, 2011 08:07 AM | 3 Comments | Permalink]