Is “Customer Experience” the Only Business Value Measure That Matters?
If you attended the recent SAP Customer Experience Workshop or were following the tweets from #SAPcx, you might get the impression that this was what Lior Arussy of Strativity Group was asserting. Customer experience sounds nice, you say, but is it really the most important? Greg Chase in Business Process Expert, CRM, Organizational Change Management [Feb. 09, 2012 06:53 PM | 1 Comments | Permalink]

Why You (and Your Enterprise) Should Get an iPod touch instead of an iPhone
Workers or companies that choose an iPod touch over an iPhone could save up to 90%. And the tradeoffs may not impact you as much as you think. Eric Lai in Emerging Technologies, Green IT, Mobile, Organizational Change Management, Ranting [Feb. 09, 2012 11:25 AM | 2 Comments | Permalink]

Does IBM Have the Largest Apple Deployment in the World?
IBM may still be the mainframe giant, but it's embracing mobile devices, both internally and externally. Eric Lai in Enterprise Asset Management (EAM), Mobile, Organizational Change Management, Professional Services, SAP Developer Network [Feb. 02, 2012 10:08 AM | 0 Comments | Permalink]

Different People
Great ideas and innovations can come from everywhere in the organization, not just the research department! What do you do with these ideas – or differently asked – how do you provide some space for such innovations to come up in a world where the development process is streamlined around a prioritized product backlog? Bjoern Goerke in Organizational Change Management, Beyond SAP, SAP NetWeaver Platform [Feb. 02, 2012 07:51 AM | 13 Comments | Permalink]

Is Enterprise Enthusiasm for Tablets Already Waning?
An increasing number of IT managers may be worried that tablets, especially those owned by employees, don't cause security and management holes. There is a solution, however. Eric Lai in Emerging Technologies, Mobile, Organizational Change Management, Run SAP, SAP Developer Network [Jan. 25, 2012 02:19 PM | 1 Comments | Permalink]

Is a Windows 8 Ultrabook a Mobile Device? Yes, I Think It Is.
Eric Lai in Emerging Technologies, Mobile, Organizational Change Management, Ranting [Jan. 10, 2012 01:11 PM | 0 Comments | Permalink]

SAP CIO's Ambitious Mobile Plans for 2012
'SAP Runs SAP' is a fitting mantra for the German enterprise software maker, which has big targets for boosting its mobile usage internally in 2012. Eric Lai in Enterprise Asset Management (EAM), Mobile, Organizational Change Management, Procurement and SRM, Run SAP [Jan. 09, 2012 03:19 PM | 0 Comments | Permalink]

Good Riddance
Having been 3 years into the Lean and Agile transformation of the SAP NetWeaver R&D organization, here are my main learnings and recommendations to get such a massive change in development methodology pulled off in an organization of 2000 people. Good riddance to overworn assumptions. Bjoern Goerke in Beyond SAP, Organizational Change Management, SAP NetWeaver Platform [Jan. 04, 2012 08:43 AM | 18 Comments | Permalink]

Worst Mobile Predictions for 2011
Punditry isn't a dangerous business, except for the ego. Here are some of my dumbest predictions on how the mobile market would evolve in 2011. Eric Lai in Emerging Technologies, Mobile, Organizational Change Management, Ranting, SAP EcoHub [Dec. 29, 2011 10:29 AM | 1 Comments | Permalink]

Executive Coaching and Debriefing for Corporate Leadership Development Programs
In today's management environment, new forms of corporate leadership development programs have emerged. One of the most popular development tools is executive coaching, as corporate leadership development programs frequently utilize these services. However, the fundamentals of executive coaching have actually been around for many years in the form of debriefing. James D. Murphy in Business Process Expert, Business Process Management, Organizational Change Management, Professional Services [Dec. 28, 2011 04:08 AM | 0 Comments | Permalink]

How Ford Motor Deployed Bring Your Own Device (BYOD)
when Ford Motor Company started thinking about Bring Your Own Device back in May 2007, it figured that demand for laptops would outstrip that for smartphones or tablets. And the mobile devices that workers picked would run Windows Mobile, Nokia's Symbian operating system and Palm, predicted Ford experts. Eric Lai in Automotive, Emerging Technologies, Manufacturing, Mobile, Organizational Change Management [Dec. 07, 2011 10:22 AM | 0 Comments | Permalink]

Agile: In Mobile Era, Not Just for Developers Anymore
The quick innovation and shortened lifecycles of mobile devices and apps demand that IT departments be more agile than ever before. Eric Lai in Business Process Expert, Enterprise Architecture, Mobile, Organizational Change Management, Product Lifecycle Management [Dec. 01, 2011 03:27 PM | 3 Comments | Permalink]

National Retail Federation’s Big Show: An Event Unlike Any Other
The 101st NRF annual convention and expo will kick off next January in New York City. Retailers from all over the world will be in attendance after record sales during Black Sunday weekend and Cyber Monday and with hopes of continuing that momentum into NRF. In this blog, Mohamed covers the latest retail sales and consumer confidence measures and the challenges retailers must address for success as they face with the rise of the smart shopper and consumer. Mohamed Amer in Consumer Products, Mobile, Organizational Change Management, Retail, Wholesale Distribution [Nov. 29, 2011 05:13 PM | 0 Comments | Permalink]

Exploring Open Innovation Strategy (Part 2)
The second in a series of blog posts discussion Open Innovation Strategy. David Cruickshank in Co-Innovation Lab, Organizational Change Management, Partnership, Social Media and Social Networks [Nov. 23, 2011 02:06 PM | 0 Comments | Permalink]

Is it Time to Occupy CIO?
Eric Lai in Career Center, Enterprise Architecture, Mobile, Organizational Change Management, Ranting [Nov. 21, 2011 08:35 AM | 3 Comments | Permalink]

Adoption of SAP Solution Manager, how and why?
In this series of blogs Alain Dumas and Michal Harezlak outline comprehensive framework for assessing and improving your organization’s use of SAP Solution Manager. Here is the complete list of the topics we will review: How and why? Adpotion of SAP Solution Manager Business Configuration Solution Design and documentation of solution Innovation Management Solution Configuration and Template Management Test Management Business Continuity Change Request Management Incident and Problem Management Technical Operations Business Process Operations Maintenance, Upgrade Management Improvement of solution IT Reporting Michal Harezlak in Application Lifecycle Management, SAP Solution Manager, Enterprise Architecture, Organizational Change Management, Run SAP [Nov. 08, 2011 01:23 PM | 9 Comments | Permalink]

Mobile Strategy
Everyone wants to go mobile, and everybody does it in a different way. Why exactly would you need a company wide strategy on mobility? A tale that is so very actual... Tom Van Doorslaer in Mobile, Organizational Change Management, Ranting, Software Support and Maintenance, Standards [Nov. 07, 2011 01:23 AM | 4 Comments | Permalink]

Bypassing Competition for Success
Inspired from "Learning Not to Compete" by Ron Ashkenas. A pertinent topic in today’s ever increasing competitive spirit driven by a competitive culture. vimalgasper in Organizational Change Management, Beyond SAP [Nov. 06, 2011 05:45 AM | 1 Comments | Permalink]

5 Days in the Trenches
Five days without power made me realize something. All the training in the world isn't enough to be a survivor of the most intense SAP implementation projects. SherryAnne Meyer in ERP, Human Capital Management, Organizational Change Management, Professional Services, Social Media and Social Networks [Nov. 05, 2011 06:51 AM | 0 Comments | Permalink]

Six Major Annoyances about Deploying Enterprise Mobility
Eric Lai in Application Lifecycle Management, Governance, Risk and Compliance, Mobile, Organizational Change Management, Ranting [Nov. 04, 2011 10:17 AM | 1 Comments | Permalink]

The Forgotten Key to Successful Enterprise Mobility Deployments
Your IT department may be the equivalent of the A-Team, but it doesn't matter if you lack one key skill. Eric Lai in CRM, Governance, Risk and Compliance, Manufacturing, Mobile, Organizational Change Management [Nov. 03, 2011 11:51 AM | 1 Comments | Permalink]

After BYOD, What's Next? It's the Apps, Stupid
Managing your mobile devices should be a given, like good hygiene. Rolling out apps in a strategic, not haphazard fashion, is your company's next step. Eric Lai in Emerging Technologies, Enterprise Architecture, Governance, Risk and Compliance, Mobile, Organizational Change Management [Oct. 30, 2011 10:46 AM | 2 Comments | Permalink]

Formalized Informal Learning: A New Architecture for Corporate Learning is needed
SAP Education features an article by Josh Bersin - a leading Learning & Talent Management Analyst. Driven by the adoption of new technologies, a younger workforce and the need to share information more quickly, informal learning has now become a critical strategy for corporate HR and business leaders. Thomas Jenewein in Career Center, Human Capital Management, Knowledge Management (KM), Organizational Change Management, SAP Education [Oct. 26, 2011 11:59 PM | 4 Comments | Permalink]

Dialing into Generation M(obile)
What 2011’s back-to-school shopping season tells us about what workers' technology needs are - not in the future - but today. Eric Lai in Emerging Technologies, Consumer Products, Higher Education, Mobile, Organizational Change Management [Oct. 12, 2011 01:35 PM | 2 Comments | Permalink]

What is new in ASAP Methodology for Implementation 7.2
Few weeks ago SAP release update of the ASAP Methodology for Implementation that brings major content enhancements in areas of Quality & Risk Management, Application Life-Cycle Management and Technical Solution Management. Plus it is accessible from your iPad. Read more about the update. Jan Musil in Application Lifecycle Management, Business Process Management, Organizational Change Management, Professional Services, SAP Solution Manager [Sep. 29, 2011 10:40 AM | 0 Comments | Permalink]

International QA Design Review Turns out to be a Great Lesson in Business Transformation
A recent SAP design QA Review in Taiwan at a High Tech company turns out to be a great lesson in business transformation. Even though, a business transformation assessment was not part of the original scope of work, as consultants we should always assess a company’s readiness and need for change because their capabilities in managing the business transformation has a larger impact on the success of the program than the actual IT solution being deployed. This blog illustrates how SAP BTS uses the BTM2 framework to perform a high level assessment. Ron Watkins in Business Process Expert, Business Process Management, Manufacturing, Organizational Change Management [Sep. 28, 2011 09:04 AM | 2 Comments | Permalink]

Managing Compliance through Learning Management Systems
Compliance and how to manage it on the Learning & Training side. Thomas Jenewein in Governance, Risk and Compliance, Human Capital Management, Knowledge Management (KM), Organizational Change Management, SAP Education [Sep. 28, 2011 04:59 AM | 0 Comments | Permalink]

Changing the way they work: A short introduction of Organizational Change Management
You’re considering to replace your current system with SAP applications and therefore expecting to have some resistence from your current system users. You want to know how to manage the transition and looking for a brief piece of writing describing the concept & methodology in plain words. If the scenario applies to you, this small write-up is for you. In business & IT (and more specifically SAP) jargon we call this work stream as Organizational Change Management (or OCM to abbriviate it). ). I’ve tried to explain the concept in simple words and with a simple analogy. You may have comments, you may like to eloborate it further and/or you may disagree with some of my thoughts and therefore you’re welcome to comment. Faisal Iqbal in ERP, Organizational Change Management, SAP Solution Manager, Beginner [Sep. 25, 2011 07:42 AM | 0 Comments | Permalink]

SAP + SUP = Next Gold Rush for Mobile App Developers
All the preconditions for enterprise apps to take off - the infrastructure, the supply and the demand - are finally here. Eric Lai in Human Capital Management, Mobile, Organizational Change Management, Partnership, SAP Developer Network [Sep. 14, 2011 08:10 AM | 2 Comments | Permalink]

Complexity and Change: the Retail Industry’s DNA
Retail is all about the details of products, assortments, customers, competitors, and how these interact in millions of possible combination happening in retail simultaneously. The inherent pace of change in industry as a whole had led Jack Welch to pronounce “when the rate of change inside an institution becomes slower than the rate of change outside, the end is in sight.” We’ll take a look at how complexity and change play in retail. Mohamed Amer in Business Process Expert, Consumer Products, Organizational Change Management, Retail [Sep. 09, 2011 02:48 PM | 0 Comments | Permalink]

The first issue of the Business Transformation Journal "360 degrees"
First Issue of the quarterly Business Transformation Academy 360 Journal Sascha Kuhlmann in Business Process Management, Enterprise Architecture, Organizational Change Management [Aug. 29, 2011 08:57 AM | 7 Comments | Permalink]

Google + Motorola: Three Reasons It May Help Enterprises
Android device makers may be uncomfortable with the Google and Motorola tie-up, but enterprise customers should find it a win-win. Eric Lai in Emerging Technologies, Mobile, Organizational Change Management, SAP Developer Network, SAP EcoHub [Aug. 23, 2011 10:31 AM | 0 Comments | Permalink]

The curse of being good, or why strategic information management is hard
Embrace your complicated, built-over-time information infrastructure to achieve a strategic approach to information management. Understand your landscape and categorize existing projects. With that information, you can move the enterprise. Ina Felsheim in Business Intelligence (BusinessObjects), Business Process Management, Data Integration and Quality Management, Master Data Management (MDM), Organizational Change Management [Jul. 22, 2011 10:11 AM | 0 Comments | Permalink]

86% of Fortune 50 Enterprises Have Gone Mobile [Updated]
Some interesting proof that the world's largest companies are starting to get/go mobile. Eric Lai in Beyond SAP, CRM, Mobile, Organizational Change Management, SAP Developer Network [Jul. 07, 2011 04:09 PM | 1 Comments | Permalink]

Execs: Mobility to Galvanize Twice as Many Businesses as Social Media
As a social media practitioner, I'm dismayed. But as a mobile evangelist, I'm not surprised by a recent survey showing enterprise CEOs twice as bullish on mobility's impact on their bottom line compared to social media. Eric Lai in Emerging Technologies, Mobile, Organizational Change Management, SAP EcoHub [Jun. 16, 2011 03:47 PM | 0 Comments | Permalink]

Top 50 iPad Rollouts by Enterprises & Schools (Updated Jan 2, 2012)
To all skeptics: there's one bit of evidence that to me pretty much proves that the iPad - and tablets - won't be a one-hit wonder. Eric Lai in Emerging Technologies, Enterprise Asset Management (EAM), Mobile, Organizational Change Management, Run SAP [Jun. 14, 2011 11:52 AM | 2 Comments | Permalink]

Part 14: Enterprise BPM framework; Results of the SAP BPM check at SAP customers
The SAP BPM framework was used by the VNSG BPM focus group to perform a BPM check at several SAP customers in order to determine the relevant topics for the future SAP BPM focus group meetings and the SAP BPM theme days. Frank Luyckx in Application Lifecycle Management, Business Process Expert, Composition Environment (CE), Enterprise Architecture, Organizational Change Management [Jun. 14, 2011 03:20 AM | 1 Comments | Permalink]

Lessons From Apple's Retail Stores: Innovation, Strategy, and Common Sense . . . They Don't Always Go Together
Innovation as a topic has sustained interest from business leaders, entrepreneurs, analysts, bloggers and academics for some time now. A company's strategy provides the meta-picture of how that organization will unlock innovation and deliver on promises to their stakeholders and community. Innovation comes in many sizes and shapes, from the grand "I"nnovation of revolutionary products and technology to small "i"nnovations that continue to enhance, improve, or extend existing products lines, services, and solutions. Today, we'll take a look at Apple's foray into retail. Mohamed Amer in Enterprise Social Systems, Mobile, Organizational Change Management, Retail [Jun. 10, 2011 03:44 PM | 2 Comments | Permalink]

Spirit of BPM Consulting
What BPM consultants should focus on and what they should avoid? A view from the ground level. Abhinava Singh in Business Process Management, Business Solutions, Improving My Experience, Organizational Change Management [Jun. 02, 2011 07:38 AM | 5 Comments | Permalink]

The Stakeholder's Guide to the Universe (via iPad, Android)
Leveraging tablet platforms, such as Android and iPad2, to increase executive stakeholder adoption and use of BusinessObjects Enterprise Performance Management (EPM) solutions for business planning and strategy. wnewman in Analytics, Enterprise Performance Management, Organizational Change Management, SAP BusinessObjects BI OnDemand, Sustainability [May. 26, 2011 12:02 PM | 0 Comments | Permalink]

The Good, Bad and Ugly of Managing Mobile Devices (Mostly Good)
Eric Lai in Application Lifecycle Management, Emerging Technologies, Mobile, Organizational Change Management [May. 18, 2011 08:04 AM | 0 Comments | Permalink]

Confessions of a Runner
Life tends to provide us with defining moments, those glimpses of our soul that can sometimes be embarrassing, scary, or simply add clarity to who we are. I happen to be a runner. Raymond Adams in Beyond SAP, Career Center, Chemicals, Manufacturing, Organizational Change Management [May. 03, 2011 09:05 AM | 4 Comments | Permalink]

Is Your Android Smartphone's SD Card Causing It to Crash or Lose Data?
A mysterious problem that appears related to SD cards has caused many Android smartphones to crash or lose data, angering owners. Eric Lai in Emerging Technologies, Master Data Management (MDM), Mobile, Organizational Change Management, Ranting [Apr. 28, 2011 05:07 PM | 5 Comments | Permalink]

Preventing the violence in the workplace
Organizational Change Management, Workplace , harmony, Productivity Srini Katta in Organizational Change Management [Apr. 18, 2011 06:40 AM | 0 Comments | Permalink]

What is the Ultimate Ruggedized Mobile Device?
The most rugged mobile communications device 100 years ago was armored, ran on gasoline, and sported a huge cannon. Not surprisingly, a lighterweight solution became more popular. That parallels the evolution of mobile technology today, especially tablets. Eric Lai in Consumer Products, Emerging Technologies, Mobile, Organizational Change Management, Product Lifecycle Management [Apr. 08, 2011 12:18 PM | 0 Comments | Permalink]

Thoughts on the University Alliance Program
I have just attended the 2011 version of the SAP University Alliance Program Congress, and will share some thoughts on the strength of the program today and the direction that University Alliance Schools of Business should go to address industry needs for tomorrow's business leaders as well as ways to utilize the extensive support that the Program can provide member schools. Arthur J. Worster in Higher Education, Business Process Expert, Organizational Change Management, SAP Education, University Alliances Message Board [Mar. 23, 2011 04:35 PM | 7 Comments | Permalink]

How Mobile is Transforming the Enterprise: 8 Proof Points (Infographic)
Here's a handy pass-along-able chart that details the state of the art in today's mobile enterprise - and where your organization should be lest you risk falling behind. Eric Lai in Co-Innovation Lab, Emerging Technologies, Mobile, Organizational Change Management [Mar. 21, 2011 11:35 AM | 6 Comments | Permalink]

AT&T and T-Mobile Merger: Do Enterprises Win?
Enterprises have very different priorities than most consumers regarding their mobile service. So this proposed merger of AT&T and T-Mobile might actually be a good thing for most of them. Eric Lai in Consumer Products, Emerging Technologies, Governance, Risk and Compliance, Mobile, Organizational Change Management [Mar. 20, 2011 10:20 PM | 0 Comments | Permalink]

ASUG Chapter Meeting - Chicago welcomes you!
Upcoming ASUG Chicago Chapter meeting on April 7 with over 40 sessions on Business Objects, HANA, Mobile Solutions, Change Management and others. Bhanu Gupta in Analytics, Beginner, Beyond SAP, Business Intelligence (BusinessObjects), Organizational Change Management [Mar. 18, 2011 01:08 PM | 1 Comments | Permalink]

Open Doors…
For those in the United States and Canada who want to use certification to open doors…check out the 2011 Certification promotion. Kenneth Schieffer in Career Center, ERP, Organizational Change Management, SAP Education, SAP NetWeaver Platform [Mar. 18, 2011 10:27 AM | 1 Comments | Permalink]