Automatic Partner Determination in Business Transaction
This weblog would help in understanding how the automatic determination of partners is happened in business transaction, with the help of a business scenario. Ajaya Kumar in Business Solutions, CRM [Feb. 20, 2012 03:39 AM | 2 Comments | Permalink]

SAP RTOM 7.1 - Promise vs Reality.
In this introductory blog to SAP RTOM, I assess to what extent the promise of SAP RTOM 7.1 matches reality and offer some insight into the ideal profile of an RTOM customer. Darron Walton in CRM [Feb. 15, 2012 12:40 AM | 0 Comments | Permalink]

SCN Active Contributor(Silver)
My journey towards SCN contribution. Leon Limson in CRM, Ranting [Feb. 14, 2012 10:34 PM | 6 Comments | Permalink]

Is “Customer Experience” the Only Business Value Measure That Matters?
If you attended the recent SAP Customer Experience Workshop or were following the tweets from #SAPcx, you might get the impression that this was what Lior Arussy of Strativity Group was asserting. Customer experience sounds nice, you say, but is it really the most important? Greg Chase in Business Process Expert, CRM, Organizational Change Management [Feb. 09, 2012 06:53 PM | 6 Comments | Permalink]

SCN active contributor silver !!
Yes another feather in my cap. I was awarded the badge of active contributor silver in SCN and I am loving it. joshi_kavindra in Beginner, Career Center, CRM, Ranting [Feb. 02, 2012 11:53 AM | 12 Comments | Permalink]

SAP Master Data Governance Videos on youtube
Nice flashdemos featuring SAP Master Data Governance now on youtube. Markus Ganser in CRM, ERP, Financial Excellence, Procurement and SRM, Business Solutions [Feb. 02, 2012 02:20 AM | 0 Comments | Permalink]

The CRM Web UI - When will it reach its true potential?
A short, personal note on realizing the true potential of the new CRM Web User Interface. This is aimed at CRM techno-functional consultants who know their way around the Web UI and its related configuration. Ajithkumar Krishnakumar in Business Server Pages, CRM [Jan. 29, 2012 09:06 AM | 0 Comments | Permalink]

New in SAP CRM 7.0 EhP2: Integrated Advanced Returns Management
This blog decribes the new integration of SAP CRM Complaints Management with SAP ERP Advanced Returns Management. Ulf Guttmann in CRM [Jan. 27, 2012 12:05 AM | 0 Comments | Permalink]

Have You Heard of SAP Solution Sales Configuration?
SAP Solution Sales Configuration is a powerful add-on application enabling SAP CRM and ECC sales processes to fully support the configuration and definition of complex solutions comprised of hardware (e.g. servers, industrial machines), software, technical services (e.g. installation, maintenance), project- based services and financial services including combinations thereof. Kenneth Schieffer in CRM, ERP, SAP Education, SAP NetWeaver Platform [Jan. 25, 2012 05:30 PM | 4 Comments | Permalink]

Development of an transaction history in form of a tree view
At this SAP Blog I show you how to develop a tree transaction history using the webclient ui framework. Patrick Meurer in ABAP, CRM [Jan. 16, 2012 01:04 PM | 0 Comments | Permalink]

External List Management (ELM) in SAP CRM 7.0
External List Management (ELM) in SAP CRM 7.0 Ajaya Kumar in ABAP, CRM [Jan. 12, 2012 04:35 AM | 0 Comments | Permalink]

3 SAP Business ByDesign Customer implementation examples from the UK
Customers are looking to cloud computing to help them address both tactical requirements as well as drive towards strategic goals. This blog provides 3 real customer examples where SAP Business ByDesign has been selected to meet either tactical requirements or become the strategic platform. Roland Van Breukelen in CRM, ERP, Human Capital Management, On Demand and Software as a Service (SaaS), SAP Business ByDesign [Jan. 12, 2012 03:45 AM | 4 Comments | Permalink]

New in SAP CRM Interaction Center: DTMF Pad
The blog describes the new feature in SAP CRM Interaction Center: DTMF pad Ulf Guttmann in CRM [Jan. 11, 2012 08:34 AM | 1 Comments | Permalink]

New in SAP CRM: Maintain Marketing Permissions in the Interaction Center
New feature in SAP CRM: Maintain Marketing Permissions in the CRM Interaction Center Ulf Guttmann in CRM [Jan. 11, 2012 06:19 AM | 0 Comments | Permalink]

New in SAP CRM: Marketing Permissions in Call List Management
This blog describes how you can use SAP CRM marketing permissions in call list management. Ulf Guttmann in CRM [Jan. 11, 2012 05:31 AM | 0 Comments | Permalink]

CRM Web UI Workflow Navigation to ERP Sales Orders
A technical article to help resolve potential inconsistencies found in CRM workflows involving ERP Sales Orders as attachments for custom business objects. Ajithkumar Krishnakumar in ABAP, Business Server Pages, CRM, ERP [Jan. 06, 2012 12:11 PM | 0 Comments | Permalink]

Knowledge is power! How Social Monitoring & Analytics sets the foundation for more insightful customer operations
Ever since famous author & philosopher Sir Francis Bacon coined the phrase “knowledge is power,” there have been millions of great examples for why this amazingly simple statement holds so much truth and wisdom. Sven Denecken in Beginner, Beyond SAP, CRM, On Demand and Software as a Service (SaaS) [Jan. 05, 2012 01:20 PM | 2 Comments | Permalink]

Achieve Your CRM Vision with SAP CRM Rapid Deployment Solutions (Part 4 of 4)
As customer demands are becoming more dynamic and technologically driven, businesses have no choice but to equip themselves w/ IT solutions that meet the evolving needs of their customers. Sales, Service, and Marketing departments must routinely update their technological capabilities in order to effectively manage customer relationships in the 21st century. SAP’s CRM Rapid Deployment Solution (RDS) enables companies to capture and manage their customers rapidly changing needs quickly and effectively. Matthias Schmitt in CRM [Jan. 04, 2012 08:09 AM | 1 Comments | Permalink]

Tailor your WebClient UI easily to customer needs with EhP1
New skin features of CRM 7.0 Ehp1. Maarten Lamers in CRM [Jan. 03, 2012 03:54 AM | 0 Comments | Permalink]

Two Developer tools in SAP CRM which would make a developer's life easy
My general impression on how developer tools can make the life of a SAP CRM developer. joshi_kavindra in CRM [Jan. 03, 2012 01:06 AM | 0 Comments | Permalink]

SAP Usability: Four Steps to Maximize your SAP Investment in 2012
Tackling the usability obstacle may be the solution to improving adoption rates, lowering headcount overhead, and increasing transactions. Learn four key steps to getting started with making SAP more usable for your business processes. Molly Maple in Best-Built Applications, CRM, Healthcare, Life Sciences, Mobile [Jan. 02, 2012 10:37 AM | 2 Comments | Permalink]

Conjecture, Enterprise Mobility and Mobile Strategies
Mobility Analyst Kevin Benedict shares his thoughts and insights on managing a real-time enterprise using mobile technologies and mobile strategies. Kevin Benedict in CRM, Enterprise Asset Management (EAM), Mobile, Professional Services [Jan. 02, 2012 06:36 AM | 1 Comments | Permalink]

DEBUGGING CUSTOMER DELTA DOWNLOAD
This is a summary about how to debug a customer delta download from an ECC system to a CRM system. The main places for setting the breakpoints are indicated here. Belen Ramirez in CRM [Dec. 28, 2011 06:26 AM | 0 Comments | Permalink]

My journey to being an Active contributor bronze
My journey from a dabbler to an SAP SDN active contributor bronze. joshi_kavindra in Beginner, CRM, Ranting, SAP Developer Network [Dec. 28, 2011 05:12 AM | 4 Comments | Permalink]

Why and Where Do We Shop?
SAP4Retail in Analytics, CRM, Retail [Dec. 26, 2011 10:18 AM | 1 Comments | Permalink]

ACCOUNT SALES AREA TEMPLATES
Sometimes is a little confusing how to customize the Sales Area templates assigned to the Account. Here you have a quick configuration description. Belen Ramirez in CRM [Dec. 18, 2011 02:41 AM | 1 Comments | Permalink]

SAP Primary Support Twitter Channel (Part 2)
SAP Primary Support Twitter Channel is the best way to get the news, notes and all the info from SAP Support! Ivan Martin Marra in CRM, ERP, Human Capital Management, Public Sector, SAP Developer Network [Dec. 16, 2011 03:16 AM | 1 Comments | Permalink]

Visit (insert retailer name here) for an Exceptional Customer Engagement Experience
Andrea France in CRM, Retail, Social Media and Social Networks [Dec. 13, 2011 10:15 AM | 4 Comments | Permalink]

Sexifying you call center
How to bring mobility, social media, Instant messaging, lounge bars and beanbags to your call center? Tom Van Doorslaer in Beyond SAP, CRM, Idea Place, Mobile, Social Media and Social Networks [Dec. 12, 2011 02:50 AM | 0 Comments | Permalink]

Achieve Your CRM Vision with SAP CRM Rapid Deployment Solutions for Rapid Results (Part 3 of 4)
With Rapid Deployment Solution(RDS) SAP has taken its best practices, combined them with the know-how of leading consultants and created a set of accelerators and assets that allow you to implement a robust CRM solution in as little as 6-8 weeks. Henrik Kiessler in CRM [Dec. 09, 2011 07:27 AM | 0 Comments | Permalink]

Lessons Learned on a Sybase Unwired Platform Project
This blog is about the presentation done at SAP Inside Track Istanbul 2011 Community Event. HUSEYIN BILGEN in CRM, Mobile, SAP NetWeaver Gateway, SAP NetWeaver Platform [Dec. 08, 2011 07:42 PM | 0 Comments | Permalink]

Social strategy: The moment of truth
Google's Zero Moment of Truth is a social approach to marketing that can help an organisation understand and frame their Social Strategy regardless of their business. This blog gives a brief overview of the Zero Moment of Truth and its background. Tony Rosenthal in CRM, Social Media and Social Networks [Dec. 08, 2011 10:52 AM | 0 Comments | Permalink]

Use SAP Citizen Connect for your purposes
Thanks to built-in configuration, this mobile application may be used for various purposes in many industries: With citizens, employees, suppliers, customers. Advantages: Integration with ERP notifications or CRM cases, customer-specific branding and ease of use promote rapid user adoption, quick implementation. Pre-condition: ERP 6 or CRM 7.01. Andreas Muno in Business Solutions, CRM, Enterprise Asset Management (EAM), ERP, Mobile [Dec. 05, 2011 03:36 PM | 0 Comments | Permalink]

Service Desk Configuration
This blog helps to get an basic idea about Service Desk Configuration anuups in CRM [Dec. 02, 2011 03:51 PM | 0 Comments | Permalink]

Achieve Your CRM Vision with SAP CRM Rapid Deployment Solutions for Rapid Results (Part 2 of 4)
Packaged solutions from SAP help our customers consume business management software more easily, faster and more predictably. SAP Rapid Deployment solutions (RDS) combine SAP software, SAP predefined service, pre-configuration and powerful implementation accelerators, and are an example of packaged solutions from SAP. Stefan Haenisch in CRM [Nov. 18, 2011 12:46 PM | 0 Comments | Permalink]

What is road ahead for CRM Web Client and Web Dynpro UI?
With enhancements to FloorPlan Manager framework in Web Dynpro ABAP, we would be able to use Business Object Layer to build applications, does this sound familiar to existing SAP CRM Web Client UI framework. What would be the road ahead for UI enhancements in SAP CRM Web Client and Web Dynpro based applications? rohit.khetarpal in CRM, ABAP, SAP TechEd, Web Dynpro, Business Server Pages [Nov. 17, 2011 10:09 AM | 8 Comments | Permalink]

CRM 7 to CRM 7 EHP1 - first impressions
Some brief first impressions about CRM 7 EHP1 when "updating" from CRM 7. Stephen Johannes in Business Process Expert, CRM [Nov. 17, 2011 10:06 AM | 5 Comments | Permalink]

Rule based Lead Distribution
Configure Rule Based Lead Distributions. Same applicable for other documents like opportunities, orders and complaints etc.. Pavan Pati in CRM [Nov. 13, 2011 08:35 PM | 0 Comments | Permalink]

Repeat Delta Elucidate From OLTP to BW System
In some business process data loading will be conducted on hourly bases through Timestamp Field, are often required as delta criteria for generic delta extraction. However, in many tables such the timestamp field is not available; instead the creation/change date and time are available. Generic delta needs to function on one field. This article explains how exactly request are processed BW system to at OLPT server and vice verse and what are the dependent fields are interlinked to fill the TIMESTAMP field on runtime extractor. vijayGM in Beginner, Business Process Expert, Business Process Modeling, CRM, Financial Excellence [Nov. 11, 2011 03:34 AM | 1 Comments | Permalink]

How to configure New Search in CRM7.01 Agent Inbox
Given the high amount of difficulties SAP faced during CRM 2007 and CRM7.0 regarding Agent Inbox performance, new features have been introduced in CRM7.01 in order to reduce search time. Joaquin Fornas in CRM [Nov. 11, 2011 03:28 AM | 1 Comments | Permalink]

Achieve Your CRM Vision with SAP CRM Rapid Deployment Solutions for Rapid Results: Part 1 of 4
This blog series will introduce to you the benefits of implementing SAP CRM Rapid Deployment Solution (RDS) and will demonstrate the leadership SAP has shown in CRM in getting companies to realize the benefits and value of a customer centric enterprise. Anthony Leaper in CRM [Nov. 08, 2011 07:42 AM | 1 Comments | Permalink]

WEB UI Business Roles
As a Senior Education Consultant in the area of Customer Relationship Management, I receive a number of questions about the WEB UI Interface, pertaining to the assignment of the Business Role within the Organization Model. Kenneth Schieffer in Beginner, Career Center, CRM, SAP Developer Network, SAP Education [Nov. 08, 2011 07:15 AM | 0 Comments | Permalink]

Baseball, SAP Mentors and Projects
A few off topic musings on baseball, SAP Mentors and projects in general. Stephen Johannes in Beyond SAP, CRM, Ranting [Nov. 07, 2011 06:03 AM | 2 Comments | Permalink]

SAP Primary Support Twitter channel
SAP Primary Support Twitter channel is the best way to get the news, notes and all the info from SAP Support! Ivan Martin Marra in ABAP, CRM, ERP, SAP Business Suite, Software Support and Maintenance [Nov. 04, 2011 05:15 AM | 1 Comments | Permalink]

The Forgotten Key to Successful Enterprise Mobility Deployments
Your IT department may be the equivalent of the A-Team, but it doesn't matter if you lack one key skill. Eric Lai in CRM, Governance, Risk and Compliance, Manufacturing, Mobile, Organizational Change Management [Nov. 03, 2011 11:51 AM | 1 Comments | Permalink]

The Customer Experience EDGE
As the 21st century customer has become digitally engaged and socially networked customer experience has become the new competitive battlefield. Based on extensive research, 60+ interviews and indepth case studies a team of SAP executives, Volker Hildebrand, Vinay Iyer and Reza Soudagar, have concluded their findings on how to achieve a "Customer Experience Edge" in a book and published several case study reports available for free download. Volker Hildebrand in CRM [Oct. 28, 2011 11:06 AM | 0 Comments | Permalink]

Moving Beyond Diapers and Beer: Retail Analytics Trends Today
This blog covers the top trends in analytics today and describes how they can benefit your retail organization. SAP4Retail in Analytics, CRM, Retail, Social Media and Social Networks [Oct. 28, 2011 05:09 AM | 0 Comments | Permalink]

Enabling Converted Knowledge Articles in Search
Enabling a Knowledge Article in UI Search Object Results. Vishal Kesar in CRM [Oct. 25, 2011 05:33 AM | 0 Comments | Permalink]

Satisfaction IVR with SAP BCM and SAP CRM
One of the common tasks in Interaction center is a measurement of client's satisfaction and quality of service. It can be done in different ways. This blog will show how it can be done through a Satisfaction IVR. Andrei Vishnevsky in CRM [Oct. 25, 2011 05:30 AM | 0 Comments | Permalink]

Grants Claims Management and Availability Check in CRM 7.0 (Part 1)
Grants Claims Management and Availability Check in SAP CRM 7.0 (Part 1) Sameer Upponi in CRM, Public Sector [Oct. 24, 2011 03:06 AM | 0 Comments | Permalink]