Richard Hirsch is a SAP Mentor and has been involved with SAP and NetWeaver for 6+ years. Starting as an operations manager for an Enterprise Portal (V 5.0), Mr. Hirsch has since worked with a variety of internal and external customers as a developer, project manager and consultant focusing on NetWeaver projects. His areas of expertise include Portal, Knowledge Management, Portal Integration and SSO, Enterprise SOA related areas. Currently, I'm interested in the interaction between Web 2.0 and process improvement projects. His opinions are not necessarily those of his employer.