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Veit Eska SAP Employee  
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Company: SAP AG
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Dr. Veit Eska studied physics at the University of Rostock and the Institute of Atmospheric Physics in Kühlungsborn, Germany, from 1989 – 1994. He then worked for six months as an assistant at the institute and, three years later, wrote a doctoral thesis on applied physics. He joined SAP in 1998, where he worked in the Technical Core Competence Team on the development of service tools for creating services such as SAP EarlyWatch Alert. With regard to SAP Solution Manager, he is responsible for SAP Engagement and Service Delivery and Business Process Operation.

SAP Engagement and Service Delivery with SAP Solution Manager
SAP Solution Manager (EHP1) offers new functionality, strengthens collaboration with SAP, and improves the organization and transparency of SAP service delivery. It was released with SAP Solution Manager 7.0 support package stack 18. It contains the new SAP Engagement and Service Delivery Work Center structuring collaboration by Issues, Top Issues, and management of tasks. The Work Center provides SAP and its customers with a central support platform that stores management information and technical support data. Companies get a new perspective on formerly isolated and technical IT actions and services and can adjust them to fit their specific business needs. This blog should help to understand the support instruments (Top Issues, Issues, Tasks and Servcies) and how they play together.  Feb. 8, 2010
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