Dr. Veit Eska studied physics at the University of Rostock and the Institute of Atmospheric Physics in Kühlungsborn, Germany, from 1989 1994. He then worked for six months as an assistant at the institute and, three years later, wrote a doctoral thesis on applied physics. He joined SAP in 1998, where he worked in the Technical Core Competence Team on the development of service tools for creating services such as SAP EarlyWatch Alert. With regard to SAP Solution Manager, he is responsible for SAP Engagement and Service Delivery and Business Process Operation.