SAPPHIRE NOW 2011: The View from Seven Weeks Out
Think SAPPHIRE NOW 2010 was innovative? Wait until you see SAPPHIRE NOW 2011. A few hints with 7 weeks to go... Apr. 4, 2011
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Dirty KPIs
At a recent performance management workshop, I asked an attendee for an example metric that he was using to track performance. The attendee, who worked for a city’s public works department, immediately replied “# of miles of streets cleaned”. The problem with this and other output measures is that it’s not easily tied back to an outcome. What goal are we trying to achieve? Mar. 17, 2011
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The Science of Embedded Cognition
Embodied cognition is based on the emerging psychological hypothesis that bodily perceptions – like touch – influence how we think. The hardness, weight, shape and texture of objects affect our decisions about unrelated situations.  Feb. 22, 2011
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Quick Guide to Performance Management
After many years as a performance management enthusiast, I sometimes forget how much confusion there still is around the topic. Since I’m a big believer that standardized language helps reduce confusion, I’ve decided to summarize some of my deeply held beliefs on performance management. Oct. 12, 2010
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7 Tips For New Managers
After reading my MBWA 101 post, a colleague asked me if I had ever compiled a list of tips for new managers. I came up with seven tips and added catchy phrases to help remember them.  Sep. 24, 2010
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MBWA 101: 5 tips to get started
A few weeks ago, a newly minted manager asked my advice on how to best manage by walking around. I gave him an encouraging – but non-specific – answer. This post is my follow-up to his question.  Sep. 20, 2010
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SAPPHIRE NOW 2010: End of the Official Blogger
SAPPHIRE NOW 2010 is fundamentally changed from past SAPPHIRE. As a result, so should the social media experience. Everyone is an official blogger... May. 17, 2010
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SAP Influencer Summit 09: Report Card
My own report card on how SAP did with the 2009 Influencer Summit. Just in time for final exams and the holiday break... Dec. 18, 2009
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SAP Influencer Summit 09: Bristlecone
Ashok Santhanam, President & CEO of Bristlecone, joined John Schwarz on-stage during Influencer Summit to describe how their innovative approach helped close a deal in 37 days and get the customer live in 90 more. Dec. 9, 2009
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SAP Influencer Summit 09: Facts from TERI
During my opening session at SAP Influencer Summit #sapsummit, I interacted with a computer called TERI (Trusty Explorer and Retriever of Information). TERI provided a wide range of market trend information which I've included here. Dec. 8, 2009
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SAP Influencer Summit 09: Collision of Physical and Virtual
While I've been involved in other events like SAPPHIRE which had both a physical and online presence, this was the first time for me that the two media interacted live. It will be some time before I can summarize all of the lessons learned but I share some initial reactions. Dec. 8, 2009
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SAP Influencer Summit 09: Thoughts on the Eve of the Summit
Thoughts on the eve of SAP Influencer Summit 09 in Boston where 250+ analysts, bloggers, and industry influencers will gather to discuss SAP's product, technology, and go-to-market-strategy. Dec. 7, 2009
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Measuring Customer Satisfaction
When people ask me “What’s the best way to measure customer satisfaction?”, I sometimes answer “Why do you want satisfied customers?" I'm asking them to think about their objective, not just their measurement. Dec. 1, 2009
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Measuring Employee Satisfaction
Employee satisfaction is an important key performance indicators and shows up on most balanced scorecards. However, it can be difficult to measure properly. In this post, I share a cautionary story from earlier in my career about using surveys to measure employee satisfaction. Nov. 17, 2009
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Show Me the Measures
Measures are not very useful without associated objectives. You shouldn't just monitor activities using input and output measures. Instead, you should monitor impacts using outcome measures. Nov. 10, 2009
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Strategy vs. Planning
Performance management extends beyond budgeting to strategy management, profitability management and other performance considerations outside of finance. Planning is not the same as budgeting. Nov. 4, 2009
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Scorecards vs. Dashboards
So what is the difference between a scorecard and a dashboard? Oct. 30, 2009
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Important Name Change for Netweaver BI
To remove confusion, the term business intelligence is now associated only with the solutions from the SAP BusinessObjects portfolio. Jun. 2, 2009
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SAPPHIRE Reflections - Don Henley and Some Closing Thoughts
Delivering Value – It’s What’s Most Clear May. 22, 2009
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SAPPHIRE Reflections - Going Beyond “Seeing Is Believing”
Test-Drive a Live SAP System May. 22, 2009
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SAPPHIRE Reflections - Can In Memory Analytics Change All?
Reflections on the Keynote by Hasso Plattner May. 22, 2009
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SAPPHIRE Reflections - Product Innovation Meets Value Delivery
Reflections on the Joint Presentation by Jim & Bill May. 21, 2009
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SAPPHIRE Reflections - Fire and Brimstone
Wild weather in Orlando, A Tough Act to Follow May. 21, 2009
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SAPPHIRE Reflections - Explore Your Business
Views from the press conference. Try SAP BusinessObjects Explorer for Yourself May. 21, 2009
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SAPPHIRE Reflections - Seeing Your Way Clear in the New Reality
Reflections on the Keynote by Léo Apotheker May. 21, 2009
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SAPPHIRE Reflections - Welcome to the INSIGHTS from SAPPHIRE Blog
SAPPHIRE 2009, Insights from SAPPHIRE, virtual event May. 21, 2009
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