SAP Blogs

Anne Fish

Anne Fish SAP Employee  
Business Card
Company: SAP Labs LLC
RSS 1.0 Feed for SAP Weblogs by this person.

Anne is a Director, SAP CRM LOB-Customer Strategy & Business Development. Joined SAP in 1997 holding numerous positions from writing business cases for customers across all industries to managing the Global ROI Program. Prior to SAP worked for CPG, Chemical and Pharmaceutical companies.

SAP CRM Customer Service Excellence Webinar
Join us on February 16, 2011 at 1:00 p.m. ET for a live Webinar and demonstration on how SAP Rapid Deployment solutions are making Happier Customers in Weeks.  Feb. 8, 2011
Comments: 0   Rank: 18473   Page Views: 622 (Stats updated nightly)

Webcast: Achieve Operational and Financial Excellence with Rebate and Incentive Administration Solutions from SAP
Date: January 25, 2011 Time:1:00 pm ET/10:00 am PT - Join this webcast to hear how distributors can leverage functionality that enables them to become easier to do business with and drive revenue by making the entire ordering process easier-and improving customer loyalty at the same time.  Jan. 18, 2011
Comments: 0   Rank: 18866   Page Views: 562 (Stats updated nightly)

The Premier of SAP CRM 7.0 EhP1 videos
The SAP CRM 7.0 EhP1 videos on Interaction Center, Service, Marketing, Sales, CRM Analytics and Real Time Offer Management are now available. Whatever area that maybe of interest to you - take a look and see - Rate your favorites. Dec. 20, 2010
Comments: 4   Rank: 13898   Page Views: 1443 (Stats updated nightly)

Webinar: Drive Customer Satisfaction through Call Center Excellence
Drive Customer Service Excellence Webinar: SAP Business Communications Management software - Date: December 15, 2010 Time: 1:00 pm ET - Presenter: Marcus Coulter, Senior Solutions Advisor - SAP Dec. 14, 2010
Comments: 0   Rank: 17992   Page Views: 692 (Stats updated nightly)

Accelerating Lead-to-Cash while Enhancing Customer Service - EcoHub Webcast
Accelerating Lead-to-Cash while Enhancing Customer Service Webcast on September 16, 2010 at 11:00 AM EDT Sep. 9, 2010
Comments: 0   Rank: 17921   Page Views: 704 (Stats updated nightly)

Webinar: SourceGas Improves Customer Service and Lowers Costs
SourceGas webinar on June 23,2010 at 1 p.m. ET - learn how they improve Customer Service and Lower Costs with SAP Business Communications Management in their contact center. Jun. 17, 2010
Comments: 0   Rank: 17224   Page Views: 809 (Stats updated nightly)

SAP Business Suite 7 - Innovations 2010: Are you Ready?
The SAP Business Suite 7 Innovations 2010 Ramp-Up is scheduled to start shipments in 2010. Jun. 17, 2010
Comments: 0   Rank: 15378   Page Views: 1129 (Stats updated nightly)

Enterprise Mobility Is Ready - Are you?
The Mobile solutions' space is rapidly evolving, opening up a whole new realm of cost-effective mobile solutions that enable sales and service processes and transform end-to-end processes across the enterprise. Sap invites you to learn more about mobility in the SAP Newsletter.  Jun. 2, 2010
Comments: 0   Rank: 16618   Page Views: 906 (Stats updated nightly)

SAP CRM Idea Place - Live!
The SAP Idea Place, now live. Submit, comment and vote on ideas to enhance SAP's future! May. 26, 2010
Comments: 3   Rank: 13842   Page Views: 1452 (Stats updated nightly)

SAP SI PARTNER WEBINAR SERIES - HOW TO UPGRADE FROM SAP CRM 4.0 TO 7.0
Two more webinars are planned in the SAP SI PARTNER WEBINAR SERIES (HOW TO UPGRADE FROM SAP CRM 4.0 TO 7.0)  May. 7, 2010
Comments: 4   Rank: 15799   Page Views: 1048 (Stats updated nightly)

Test Drive "SAP CRM 7.0" Offer has Ended!
Are you still running on SAP CRM 4.0 and thinking of adopting the latest release? Take a deeper look inside the new SAP CRM 7.0 solution and experience first-hand with a free 15-day "test drive."  May. 5, 2010
Comments: 4   Rank: 10755   Page Views: 2257 (Stats updated nightly)

SAP CRM 2010 Insider Conference
Register to attend the CRM 2010 conference held on February 23-23, 1010 in Orlando.  Feb. 12, 2010
Comments: 0   Rank: 12819   Page Views: 1663 (Stats updated nightly)

Webcast Replay -The Future of Customer Service is Here
The Social Customer Presents a Live Webcast January 28,2010 - 1 PM ET / 10 AM PT  Jan. 19, 2010
Comments: 0   Rank: 15337   Page Views: 1147 (Stats updated nightly)

Launch of a new web site called "The Social Customer"
SAP is excited to announce the launch of a new web site called "The Social Customer" hosted by Social Media Today. Dec. 17, 2009
Comments: 4   Rank: 12607   Page Views: 1711 (Stats updated nightly)

Webcast Replay -CSC Corporation Drives Sales with SAP CRM 2007
Join us on December 10, 2009 at12:00 p.m.ET(9 a.m.PT) to hear how CSC Corporation has increased sales and improved user adoption by upgrading their SAP Customer Relationship Management(CRM) application.  Dec. 2, 2009
Comments: 0   Rank: 14726   Page Views: 1260 (Stats updated nightly)

Building a Vibrant Community "Paying It Forward"
The SAP Community Network empowers members to connect, collaborate, and co-innovate with the SAP ecosystem in an online social media community. This story told by a few CRM community members talks about improving the process for completed and detailed information in the CRM wiki for all community members to share. As they say: "paying it forward" and "giving back" to the community who has helped along their way. Read what they have to say. Nov. 4, 2009
Comments: 2   Rank: 13169   Page Views: 1594 (Stats updated nightly)

CRM@BPX Homepage Submission for the Forrester Groundswell Award Contest
We are very proud of our CRM community and the CRM@BPX homepage for it is a powerful platform for customer engagement at BPX enables customer-to-customer interaction and networking and serves as an innovative channel for news, implementation support, education and customer feedback. We need your vote in the Forrester Groundswell Award Contest.  Sep. 17, 2009
Comments: 2   Rank: 13737   Page Views: 1463 (Stats updated nightly)

Upcoming Webcast: Social CRM - Harnessing the Power of Social Media and CRM Systems
Register now to attend an informative program that will show you how Social CRM solutions can help you bring together the best of the social and CRM worlds to serve your customers better, while improving the effectiveness of your marketing, sales and service operations.  Sep. 17, 2009
Comments: 0   Rank: 12962   Page Views: 1626 (Stats updated nightly)

Upcoming Webcast: Oki Data Americas utilizes SAP CRM to Reduce Costs While Improving Customer Service
Tuesday, July 28, 2009 1:00 pm Eastern Daylight Time (GMT -04:00, New York) Oki Data Americas shares how they are utilizing SAP CRM to reduce costs while improving customer service in this webcast.  Jul. 17, 2009
Comments: 0   Rank: 13930   Page Views: 1430 (Stats updated nightly)

Podcast: The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times
In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.  Apr. 15, 2009
Comments: 0   Rank: 11092   Page Views: 2151 (Stats updated nightly)

Highlights on the CRM2009 Conference - March 2-5th, 2009
See, Read and Listen to some of the CRM2009 Conference highlights, including video, podcasts and pictures. Mar. 11, 2009
Comments: 1   Rank: 6423   Page Views: 3763 (Stats updated nightly)

Touring CRM BPX @ SAP CRM 2009 Insider - March 2-5th - Orlando, FL
Representatives of the SAP CRM BPX community will be on-hand at the SAP CRM 2009 Insider Event to take CRM experts and non-expert on a personal tour of BPX to show off our vibrant CRM community and the many benefits of joining.  Feb. 24, 2009
Comments: 1   Rank: 3473   Page Views: 5266 (Stats updated nightly)

Webex Replay -The Future Is Here: Customer Relationship Management with SAP featuring Sony of Canada Ltd.
Webex Replay from February 24, 2009 - the SAP Applications team with Sony Canada LTD will explain their implementation and management of SAP CRM in this online presentation.  Feb. 23, 2009
Comments: 0   Rank: 5295   Page Views: 4214 (Stats updated nightly)

The Future is Here with SAP CRM - Featuring The Coca-Cola Company - webinar replay
Here what The Coca-Cola Company has to say about their SAP CRM 2007 implementation in this Part 3 of the "Future is Here" Webinar Series. Dec. 19, 2008
Comments: 0   Rank: 7227   Page Views: 3464 (Stats updated nightly)

SAP CRM Business Process Expert - Homepage
Have you been watching our CRM BPX Homepage? We have new features each week and links to Forums, Articles, Videos, CRM BPX Community Wiki, CRM Blogs and much much more.  Dec. 15, 2008
Comments: 0   Rank: 7149   Page Views: 3488 (Stats updated nightly)

Webcast Replay: Intel's Journey With SAP Customer Relationship Management (SAP CRM)
Intel's Journey With SAP Customer Relationship Management (SAP CRM)- Webcast replay Nov. 12, 2008
Comments: 0   Rank: 3900   Page Views: 4980 (Stats updated nightly)

Webex Replay -The Future is here: SAP Customer Relationship Management
Replay Webex: The Future Is Here -SAP Customer Relationship Management with Intervoice Solutions for Convergys speaking about SAP CRM application for their sales force.  Oct. 27, 2008
Comments: 0   Rank: 8865   Page Views: 2930 (Stats updated nightly)

NEW --CRM BPX Wiki Contest
As promised, another CRM BPX Wiki Contest: Just add valuable content to any of the CRM specific areas in our community wiki and you will automatically be entered in a drawing for the book "Maximizing Your SAP CRM Interaction Center" by John Burton Oct. 24, 2008
Comments: 2   Rank: 4478   Page Views: 4638 (Stats updated nightly)

Webex - The Future Is Here: SAP Customer Relationship Management
Webex- The Future Is Here: SAP Customer Relationship Management. Listen to Intervoice Solutions for Convergys speak about SAP Customer Relationship Management application for their sales force that improves user adoption; driving ROI and better decisions. Oct. 13, 2008
Comments: 1   Rank: 7995   Page Views: 3208 (Stats updated nightly)

Contest! Help Enhance our CRM Community Wiki!
Contest! Help enhance our CRM Wiki with valuable content for the entire Community and Win the book "Discover SAP CRM" by Srini Katta! Aug. 5, 2008
Comments: 0   Rank: 7484   Page Views: 3365 (Stats updated nightly)

SAP Customer Video Presentation - CRM 2007 and the Interactive Forms by Adobe
Video; Eclipse Aviation Corporation demonstrates CRM 2007 and Interactive Forms by Adobe from the CRM Council Meeting in Palto Alto, California. Jul. 18, 2008
Comments: 9   Rank: 4279   Page Views: 4744 (Stats updated nightly)

Audio - CRM ROI Reviews - Executive Summary
SAP CRM allows companies to cut the costs of front-end transactions, increase cross-selling and up-selling opportunities, and anticipate customer needs better - all of which contribute to a significant return on a solution investment. Mar. 4, 2008
Comments: 0   Rank: 4775   Page Views: 4450 (Stats updated nightly)