Increase Multi-Channel Success by using Campaign Optimization
This blog describes some options to run multi-channel campaigns with SAP CRM Marketing. For example by using Campaign Optimization to determine the optimal contact channel for every customer.
A video is attached to show campaign optimization in action in order to optimize an end-to-end sales campaign. Nov. 2, 2009
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SAP CRM Marketing: Campaign Automation
Campaign Automation allows you to deal with multi-channel, multi-wave and real time campaigns, providing capabilities for direct automatic reaction to a customer response. Nov. 25, 2008
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