CRM in China (Part 2)
This blog describes how it is in the China CRM market since the world financial crisis happened in 2008. Nov. 4, 2009
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Broadcast Messaging Overview
This blog introduces Broadcast Messaging functions in Interaction Center such as sending message, maintaining distribution list, tracking sent logs, and how the message looks like from the Agent's screen. Oct. 26, 2009
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CRM in China (Part 1)
This blog describes the fast but winding development of CRM in China ten years after the CRM concept was first proposed by Gartner. Jul. 1, 2009
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Introduction to the Interaction Center Agent Inbox
This blog will focus on some standard features and functions available with Agent Inbox in CRM 2007.  Jun. 23, 2009
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