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Venkatesh DK SAP Employee
Company: SAP Labs India Pvt Ltd
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Venkatesh D.K is with SAP for more than 9 years and has undertaken numerous assignments in Development, Customer support and Consulting during this tenure; SAP CRM being the focus area. Currently, he is working for CRM Suite Solution Management at SAP Labs India and is responsible for Product Innovation and Introduction. In innovation space, he is exploring the capabilities Web 20 tools and concepts has to offer to shape next-generation CRM scenarios. He is also responsible for bringing new Releases of SAP CRM software to the market by leading the CRM RampUp activities within Solution Management Team

SAP CRM and Social Web - Customer Service for Smart Enterprises using SAP CRM and Twitter
Smart Enterprises explore innovative channels to engage with their customers; inturn this helps them gain additional customer insight which can be put into effective use to delight customers and beat the competition. Social web is evolving as one such channel helping enterprises meet their Business objectives. In this post we will see how SAP CRM leverages Twitter to gain invaluable insights and enhance customer experience. Jun. 2, 2009
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