Trends and Future of ITSM
This blog points out to the growing trends in the area of IT Service Management.  Nov. 6, 2009
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Aligning COBIT with ITIL
This blog provides a high level picture about COBIT and how COBIT and ITIL can be mapped in order to maximize business benefits. Oct. 6, 2009
Comments: 1   Rank: 11406   Page Views: 2044 (Stats updated nightly)

Service Level Management
Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the service level agreements (SLAs). Service Level Management ensures that arrangements are in place with internal IT Support Providers and external suppliers.The process involves assessing the impact of change upon service quality and SLAs.  Dec. 12, 2008
Comments: 0   Rank: 1434   Page Views: 7959 (Stats updated nightly)

IT Infrastructure Library
This blog talks about IT Infrastructure Library(ITIL)which is a set of concepts and policies for managing information technology (IT) infrastructure, development and operations. Dec. 8, 2008
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Knowledge Articles in SAP CRM
Data refers to facts or values etc. Relationships between data and other relations have the ability to represent an understable form called information. Patterns of relations of data and information and other patterns have the capacity to represent knowledge. In order to represent this, with the help of an utility it must be understood, and when understood the representation is information or knowledge to the one that understands. The question that this blog answers is what is the true value of knowledge, and how does it mean to manage it? Nov. 13, 2008
Comments: 39   Rank: 823   Page Views: 10029 (Stats updated nightly)