Is “Customer Experience” the Only Business Value Measure That Matters?
If you attended the recent SAP Customer Experience Workshop or were following the tweets from #SAPcx, you might get the impression that this was what Lior Arussy of Strativity Group was asserting. Customer experience sounds nice, you say, but is it really the most important? Feb. 9, 2012
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Cloud-Centered IT Strategy Should Consider the “Whole Pie"
In my recent article for SAP Insider: “End-to-End Business Processes in the Cloud – A Tour of Today’s Business ByDesign”, I show how cloud computing can also become basis for transforming entire companies. ERP Software as a Service offerings (SaaS) such as SAP Business ByDesign are key to this by: Managing common processes through best practices Reinforcing competitive advantages with customization Keeping companies agile by reducing technical complexity Jan. 11, 2012
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Upcoming Twitter Chat about SAP Cloud Strategy & Why You Won’t Hear About SuccessFactors
This Wednesday, December 7, starting at 7AM Pacific / 10AM Eastern / 4PM CET, SAP Mentor Dick Hirsch (@rhirsch) of Atos and SAP’s Sven Denecken (@SDenecken) are holding an open twitter chat about SAP’s strategy for cloud offerings.  Dec. 5, 2011
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ByDesign Team Forming for InnoJam SAP TechEd Madrid
Once again we are assembling a team to wield SAP Business ByDesign to compete in InnoJam at SAP TechEd Madrid. SAP Mentor Andreas Eissmann will be leading the team, and has proposed creating a CO2 footprint reduction application, leveraging the gamification engine that was built for SAP TechEd Las Vegas.  Oct. 27, 2011
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Forrester Judges SAP Business ByDesign “Well Positioned for A Variety of Use Cases”
Earlier this week IT analyst firm Forrester Research published a short but juicy research updated entitled “The Road Ahead for SAP’s Business ByDesign” with the subtitle, “The Midmarket SaaS ERP App Suite is Well Positioned for A Variety of Use Cases.” Forrester states ByDesign is now “…a viable SaaS worthy of consideration…”, and recommends its customers to “put ByD on your SMB ERP short list and consider using it at your subsidiaries”. Oct. 20, 2011
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What's Your Strategy for #Cloud Computing? Cloud-Centered IT, Cloud-Attached IT or Cloud Unattached IT?
“Cloud-centered IT” is an IT approach designed with the principle of "cloud first" for architecting business services to support a company's business processes. I sketched up a few drawings and posted them on Facebook and Linked in to try and elicit feedback from a couple of cloud-interested communities. We got some great comments from some smart people. I’d like to share them with you, and am definitely interested in your own thoughts about these concepts.  Oct. 18, 2011
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Webinar: Learn how SAP is Supporting Hybrid Cloud IT Strategies – October 18, 8AM Pacific / 5PM CET
If you are interested in how to manage on premise vs. cloud services in hybrid IT architectures, check out this webinar about SAP’s vision for hybrid IT architectures tomorrow, Tuesday, 8AM Pacific, 5PM CET. http://bit.ly/qdx5Qw  Oct. 17, 2011
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“Appification” of Enterprise Architecture
Jon Reed’s recent review of SAP TechEd Las Vegas left me pondering something he felt was key to HANA’s success:, “HANA is also going to need an apps ecosystem to succeed”. Jon expressed a feeling about HANA as a platform that I think is a new level of requirement for enterprise architecture in general – that users will now be expecting new functionality in “apps” to be instantly delivered.  Oct. 1, 2011
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Recipe for How to Become an Analyst In Any Industry
As a frequent observer, customer, and consumer of content from IT industry analysts, I have come up with a step by step list of how anyone can become an analyst in any industry. Here is my recipe: Sep. 22, 2011
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Webinar: Overcoming Barriers to Cloud Adoption: Security, Quality of Service, and Disaster Recovery
One of the things I've been working on lately has been putting together a webinar talking about security and reliability in cloud computing, especially if you are depending on some other vendors' software as a service (SaaS).  Sep. 21, 2011
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From SAP TechEd Las Vegas InnoJam – Inside the Gamification of ByDesign
At the InnoJam event that kicked off SAP TechEd Las Vegas, I was part of a team of developers that built a “gamification” app that integrates with the business processes within SAP Business ByDesign. What follows is my debriefing of the amazing experience at InnoJam. Sep. 21, 2011
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Five Humanly Possible Cloud Agendas for #SAPTechEd Las Vegas Sessions
Here are my last minute suggestions for can’t-miss sessions at SAP Teched Las Vegas to learn about cloud strategy for SAP operations, and SAP offerings served via the cloud.  Sep. 2, 2011
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My #InnoJam for #SAPTECHED Suggestion: Adding Gamification to SAP Business #ByDesign
Participants in InnoJam at SAP TechEd have been asked to submit their ideas for business scenarios for gamification in advance of the competition via idea place. This led me to consider how ByDesign could benefit from gamification features. I’m proposing we actually create a gamification add-on application for ByDesign.  Aug. 31, 2011
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For #SAPTechEd #InnoJam: Consider innovating with cloud based tools such as SAP Business #ByDesign Studio
I’m very excited about this year’s InnoJam. The organizers have been able to arrange an interesting set of new and exciting tools and apps for us to work with. During last year’s session, River’s cloud based deployment and rapid development paradigm performed extremely well in multiple projects. This year, among the tools we get to work with is the SAP Business ByDesign platform as a service (PaaS) offering Aug. 31, 2011
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Attend #OnDemand & #Cloud Sessions at Virtual #SAPPHIRENOW
Agenda suggestions for #cloud & #ondemand if you are attending virtual SapphireNow. May. 13, 2011
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Deep Dive Agenda Suggestions for #Cloud / #OnDemand at #SapphireNow
Links to sample agendas in the #SapphireNow Agenda Builder for #OnDemand #Cloud and #SaaaS. May. 13, 2011
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Forecasting Cloudy with a bit of SaaS and On Demand at ASUG Sapphire Now
There are over 85 sessions covering Cloud, Software as a Service (SaaS) and on-demand solutions at SapphireNow. This blog provides the master list and a couple quick tips on how to quickly find and add relevant sessions to your Sapphire Now agenda, and where to go to get more information. May. 4, 2011
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ERP Logic Quizes SAP About #Cloud Strategy Using SAP Business #ByDesign
Announcing a special webinar the OnDemand community of SCN is sponsoring: “SAP’s Cloud Strategy – How Business ByDesign Fits In” on Thursday, April 28, at 10AM PST.  Apr. 22, 2011
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SAP Business ByDesign Scores First Intergalactic Customer in Alpha Centauri Starfleet
SAP, in a strategic initiative to find a funny April Fools Day posting, announced today that their first live intergalactic customer, Starfleet of Alpha Centauri. Apr. 1, 2011
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What Do You Demand in Your On Demand Community?
Today is the first day of a brand new community on the SAP Community Network – the SAP ByDesign Community. While its initially focusing on topics related to SAP Business ByDesign, I expect this community to rapidly expand to cover topics related to all the On Demand, SaaS, PaaS, and cloud solutions and technologies offered by SAP. While SAP has positioned certain offerings for different segments of its customer market, those of us who work with these kinds of solutions cross between customer segments. Our common interest is in cloud based offerings, and its this common interest that is the basis of our new community. Mar. 31, 2011
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Lost #SAPTechEd Session: #Agile development for #BPM and #SAP #SOA presented at SAP Mentor Monday by @Tbroek
This coming Monday, January 10, at 1PM PST / 10PM CET, I’m pleased to report that fellow SAP Mentor Twan van den Broek from SAP Partner CIBER will be recasting his SAP TechEd presentation PMC 236 “Applying Agile to a Service-Oriented SAP Project: Mission Impossible?” for the next upcoming SAP Mentor Monday. Jan. 5, 2011
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From #SAPTechEd – Coolest BPM Implementations - Using Business Rules to Automate Process Steps in BPM Processes at Ericsson
 Dec. 15, 2010
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Video: Lost #SAPTechEd sessions – CD301 “Advanced Composite Patterns”
by @steinermatt and @GregChase Nov. 29, 2010
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On being totally frickin’ amazing
"Quality isn't Job One. Being totally frickin' amazing is Job One." So says the poster gifted to SAP Mentors At TechEd by Dennis Howlett and Mark Finnern from artist Hugh MacLeod @gapinvoid. I decided to give my print to my SAP Colleague Shawn Ahmed who is SAP's GFO lead for enterprise information management (EIM) and platform. See for yourself when I presented this recognition to Shawn to continue being totally freakin' amazing.  Oct. 28, 2010
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Spotlighting Coolest BPM implementations at TechEd – Preview of session PMC 114
In this presentation at TechEd, I present five examples of the coolest BPM-style implementations that I've seen to date. I selected these different customer stories because they showcase notable examples of the best ways of doing BPM, and cool things that you can do with BPM technology.  Oct. 3, 2010
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Some Feedback for SAP BPM Partners from Gartner Consulting Day with Michele Cantara
This last Friday I had the privilege to host a consulting day with Gartner Analyst Michele Cantara covering BPM services, methodology and tools. Here are some observations from Michele that I can share with those of you that either have an interest in running a BPM consulting business, or are a customer of such services... Oct. 1, 2010
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My Last Minute SCNotty - "Eva the BPM Doggie"
Here is my last minute SCNotty - and my first SCNotty submission ever - "Eva the BPM Doggie". In this video I show how I use BPMN notation to help my dog know how to run her agility course. Oct. 1, 2010
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SAP Mentor Podcast: Interview with Maria Villar, SAP’s Line of Business Executive for Data Management (Part I)
Just recently, I learned how SAP organized for EIM when I met Maria Villar, SAP’s Global Vice President for Data Management, reporting to SAP’s Global Field Organization. In BPM parlance, this makes Maria SAP’s “Business Process Expert” for SAP’s EIM business processes. So I’m happy to present Part 1 of my interview with Maria Villar as she describes her role within SAP, her discussions with SAP customers and their EIM strategies, and the importance of managing information within business processes. Sep. 16, 2010
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SAP Partners and Mentors Leading Adoption of BPM in UK
October is turning out to be a very busy month for a couple of SAP Partners and SAP Mentors who are working on public events with their SAP customer clients that have implemented BPM projects. Sep. 13, 2010
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My Favorite Reportapalooza Dashboards
Have you voted for your favorite examples of SAP Crystal solutions dashboard? So SAP has a really fun virtual contest running called Reportapalooza, where 5 dash boarding guru’s have put together their best examples of what you can do with SAP Crystal solutions to create interactive dashboards and reports. Here are my favorites Sep. 3, 2010
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Special SAP Mentor Webinar: “Guidelines for Architecting Composite and BPM Applications”
Mark your calendar for Tuesday, Sept 7, 2PM Pacific / 23:00 CET for a special SAP Mentor Webinar hosted by me, and featuring Harald Schubert and Ulf Fildebrandt, architects with SAP Development talking about their recently released document "Composite Development Architecture Guidelines" (see link in blog). SAP Connect Session: https://sap.na.pgiconnect.com/mentormonday Dial in: Numbers Participant Passcode: 5795926235 Aug. 31, 2010
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Video White Board Talk: Grey Spaces of Information in End-to-End Business Processes
SAP Mentor Greg Chase interviews Shawn Ahmed, SAP's Global Lead for EIM business development. Shawn gives a white board talk about a study he conducted with UCLA that compares the information lifecycle in a company with their business processes that reveals where gaps in information exchange exist, and the problems Senior Vice Presidents see in their end-to-end business as a result. Aug. 19, 2010
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Podcast: How SAP IT Uses BPM and Data Services for Post Merger Data Migration
Recently, I came across such a story here at SAP, where our IT group is facilitating integration of some recently acquired companies. The team has leveraged our own technologies, SAP NetWeaver BPM and SAP BusinessObjects Data Services, to create a data cleansing, migration, and governance process. This had the effect of transforming an IT centric process into an evolving best practice that engages IT data analysts and LOB managers in accepting new customer data as they are migrated into SAP’s systems. Listen to my latest podcast as I interview Oktavian Wagner of SAP IT’s Merger and Acquisition Business Process and Application Migration team as he describes the solution they built. Jul. 29, 2010
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SapphireNow Day 1: BPM Communities of Pod People Straying Off the Happy Path in an Agile, Sporty way
Random musings about the BPM-related sessions and conversations I had Monday at Sapphire Olando: Building a BPM Community of Practice Pod People Conversation: Missing data quality in new core business processes Pod People Conversation: Customize or upgrade to speed financial closing processes? Straying off the Business Process "Happy Path" New ASAP Converges Into Sporty Agile BPM-like Approach  May. 19, 2010
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BPM, PI and Process Orchestration @ SapphireNow Orlando – My Pre-Conference Report
For my first event at SapphireNow I’m attended the Process Orchestration Customer Council meeting. Here we talked about SAP’s “business-aware” middleware vision, where BPM and PI fit into this vision, and what customers are doing today.  May. 16, 2010
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Why Business Rules Are Important in Real-World BPM
This is a quick blog to shine some light on James Taylor’s upcoming webinar on business rules in an SAP context, and their relationship to business process. See his blog for the announcement and his associated thought leadership paper: http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/19078 Why is this important? Here are a few things I’ve observed over the last year from researching SAP customer usage...  May. 5, 2010
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The Business Processes of Enterprise Information Management
When I first started this blog, I called it “Processes of Master Data Governance”. The point was to talk about the business processes related to creation and approval for master data elements such as new customers and products. This is the most common application for BPM at SAP so far. Apr. 29, 2010
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Making of a BPM Book, Part 3: Assembling Ingredients for a BPM Stew
As Ann Rosenberg and I were ramping up a couple of new contributing authors for the forthcoming SAP Press Book “Applying Real World BPM in an SAP Environment”, the thought occurred to me that we have virtually created a BPM tiger team simply as a result of recruiting the experts we needed to cover the various aspects of a multi-disciplinary BPM approach. So, what kind of team does it take to write a good book about a BPM approach in an SAP context?  Mar. 3, 2010
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Partners Important in 2009 for BPM @ SAP - will be vital in 2010
2009 was a watershed year for the BPM program here at SAP. SAP Partners are a key part of this momentum. Overall we’ve seen strong uptake by early adopters in the partner community, with more than 25 partners contacting SAP about SAP NetWeaver BPM, 22 of whom achieved “active” or “honor roll” status ... Jan. 29, 2010
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Focus on Business Value is What Sets BPM Apart
What is eye-opening to me about the BPM approach, however, is the focus on business value throughout the entire cycle. Any true BPM project starts off with clear, measurable business goals, a clear plan of how these will be measured and rapidly delivered, and then evaluated in a program of continuous improvement. I would like to share with you one BPM partner sales story that I found from 2009 where the customer and partner took a value-oriented approach to a BPM project proposal, and the results were significant.  Jan. 29, 2010
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Closing the Loop for BPXSlam09 Phoenix
Lessons We Should Learn from in First Iteration of #BPXSlam09 Thinking back to the BPX Process Design Slam event at SAP TechEd 2009 in Phoenix, I immediately start envisioning overused clichés for high tech projects. (Maybe there should be similar visuals for conducting one’s own project post-mortem as well, but I digress…) Let me add to the list of clichés by suggesting: just like a golf swing, the follow through for a scrum is as important as the rest of the project. As a team lead and one of the event organizers working with Marilyn Pratt, here are my own observations about how we should improve the next iteration of BPXSlam09 at SAP TechEd 2009 in Vienna.  Oct. 18, 2009
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Six Can’t Miss Expert Sessions for Partners Going to TechEd for BPM
The tooling and development techniques are only about 25% of the story for BPM. There are other questions that your company needs to be able to answer for your clients to truly bring BPM-solutions and a BPM consulting practice to market. Here are six can't-miss expert sessions at SAP TechEd Phoenix that will help you answer some of the questions I raised. Oct. 8, 2009
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Early Returns of SAP Market Survey Shows Cross Industry Appeal of BPM
Early returns of customer and partners involved with BPM show cross industry appeal, customers who think BPM is more of an IT approach while partners feel management should be just as involved, and a significant emphasis on process performance measurement. Particpate in wave 2 of the survey and have a chance to win a free book: Business Process Management - The SAP Roadmap. :https://www.surveymonkey.com/s.aspx?sm=Y11l8ClXMI7KFWHRSaXSag_3d_3d May. 26, 2009
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Analysts Show BPM Consulting Faring Better in Economy
Recent analyst reports show declining IT consulting service revenue overall, but resiliancy in the part of BPM Projects. The reason for this is that BPM projects are management initiatives, not IT initiatives, that can be executed with rapid ROI and linked to clear business improvements. To help SAP services partners build their BPM practices, SAP PartnerEdge is launching a BPM Consultants Initiative on May 20, 2008. To learn more, register for the webinar featuring Ann Rosenberg, SAP BPM Global Practice Head, and Greg Chase, Director Platform Marketing: http://service.sap.com/~sapidb/011000358700000462952009E May. 11, 2009
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Conference Call Replay: How BPM Consultants Should Get Their Customers Off to the Right Start
Recording for replay of open phone conference for the BPM Consultants SIG with Patrik Fiegl and Caspar Laar discussing how SAP Service Partners in BPM consulting should get their customers off to the right start. Also announcing May's webinar, "Update on market outlook for BPM consulting with Greg Chase and Ann Rosenberg." At this call, we will be launching a new BPM Consulting Initiative on PartnerEdge. Sign up for the webinar: http://service.sap.com/~sapidb/011000358700000462952009E Apr. 29, 2009
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Podcast: Common Misconceptions of Customers about BPM Initiatives
In preparation for their open phone conference on April 15, 8AM, Greg Chase of SAP interviews Patrik Fiegl, SAP Business Transformation Consultant and Caspar Laar, Solution Architect with NL 4 Business. Topics: What are common misconceptions that customers have about Business Process Management. And, what are the different characteristics of IT-led versus management led BPM initiatives? Register for phone conference: https://sap.webex.com/sap/j.php?ED=96999022&RG=1 Apr. 8, 2009
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Podcast: Creating Dynamic Product Launch and Re-launch Processes through BPM
Consider the case of global consumer product companies that launch hundreds of different products and variations each year. "Product Launch & Re-Launch" is a strategic capability for these companies for fostering innovation and introducing new products to market quickly. Greg Chase of SAP interviews Arunkumar KS of Unilever India and Liladhar Bagad of Intelligroup about their upcoming webinar on April 2, 9AM Pacific: http://tinyurl.com/d9nl97 Mar. 24, 2009
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For Fun: Announcing Funniest Original BPX Joke Contest
How punny are you? Can you make up an original joke about Business Process Experts? Post your suggestion to the comments in this blog, or send it to Greg Chase by March 31. Winners recieve bragging rights as being the wittiest BPXer. Mar. 17, 2009
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Webinar Recording: New Opportunities for Partners Helping Customers Optimize Their Business with Ann Rosenberg
This is a recording of a recent 1 hour webinar with Business Transformation Consultant Ann Rosenberg, Global Practice Head for Business Process Management at SAP. In this economic climate of shrinking IT spending, Business Process Management (BPM) programs are a bright spot that is showing significant growth. BPM Consulting is a different kind of practice than traditional SOA implementation. It places emphasis on management consulting rather than traditional IT architecture and development. SAP Partners will need to enhance the services they provide to include business consulting skills in order to take advantage of this growing opportunity.  Mar. 15, 2009
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6 mins with Ann Rosenberg about Business Opportunities for SAP Partners in BPM Consulting
6 Minute's with Ann Rosenberg, SAP's Global Head of Business Process Management Consulting Practice, part of Business Transformation Consulting talks about business opportunities for SAP Partners in BPM consulting. Interviewed by Greg Chase, Director of Platform Marketing at SAP. Mar. 8, 2009
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Business Process Management Projects Surviving Budget Cuts
Business process management programs are proving to be resilient while other IT projects are subject to cuts. A window has opened for SAP Partners in BPM consulting as a result of new SAP offerings. Be warned, however that BPM consulting is a different kind of business from traditional SOA application development. Special webinar about how SAP partners can develop their own successful BPM practicesnext Wednesday, March 11 at 11AM Eastern / 8AM Pacific featuring Ann Rosenberg.  Mar. 4, 2009
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Use cases for business process composition to automate and connect unique, dynamic, and ad hoc processes
This article shares some of our early experience with customers that show common use cases for business process composition. Updated to cross post with other relevant content about use cases & scenarios. Jan. 5, 2009
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TechEd Developer Survey - SAP Customers and SAP Tools
At TechEd Las Vegas and Berlin, I conducted a survey and interviews with attendees regarding usage of ABAP, Java, most popular tools, adoption of SOA, and general conceptions about composition. I'd like to share some results results from the survey.  Dec. 17, 2008
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Update: Top Composite Contest - about 1 week to win Berlin Teched Tickets
Just a reminder that the deadline to submit an entry to win tickets to TechEd Berlin is Sept 5. If you have questions, or need an upload link for the contest, send an email to me: greg.chase@sap.com For more information: Read the Top Composite Competition announcement. Read the competition rules and procedure to enter.  Aug. 26, 2008
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Update: Top Composite Competition - Winners for Las Vegas!
Congratulations to Trish and Thomas from Cardinal Health who won two free tickets to Las Vegas Tech Ed for their Top Composite. Aug. 12, 2008
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Update: Top Composite Contest - US judging underway - 1 month left for Berlin TechEd
Judges are currently considering submissions for US Tech Ed. Decision due Monday Aug 11. Applications for Berlin Tech Ed due Sept 5 - this has been extended. Aug. 7, 2008
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Count down to Aug 4: less than a week left for US Tech Ed Prize for Top Composite Competition
If you wish to be considered for the two tickets to Tech Ed Las Vegas prize for the Top Composite Competition, the deadline is next Monday, Aug 4 to submit your project. Jul. 29, 2008
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Clarification: Partners, SIs, ISVs welcome for Top Composite Competition
If you are an SAP partner such as an ISV or SI, you can submit your projects for consideration in the SAP NetWeaver Top Composite competition as well and possibly win free tickets to TechEd. Jul. 23, 2008
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Now Open: The SAP NetWeaver Top Composite Competition
Are you are building innovative and ground breaking projects with SAP NetWeaver CE 7.1? Here's a chance for you to gain recognition from your SAP peers with a speaking slot and free admission to SAP TechEd! Jul. 8, 2008
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