New in SAP CRM 7.0 EhP2: Integrated Advanced Returns Management
This blog decribes the new integration of SAP CRM Complaints Management with SAP ERP Advanced Returns Management. Jan. 27, 2012
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New in SAP CRM Interaction Center: DTMF Pad
The blog describes the new feature in SAP CRM Interaction Center: DTMF pad Jan. 11, 2012
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New in SAP CRM: Maintain Marketing Permissions in the Interaction Center
New feature in SAP CRM: Maintain Marketing Permissions in the CRM Interaction Center Jan. 11, 2012
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New in SAP CRM: Marketing Permissions in Call List Management
This blog describes how you can use SAP CRM marketing permissions in call list management. Jan. 11, 2012
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SAP CRM Service 7.0 EhP1 Videos
These are videos about new features in SAP CRM Service 7.0 Enhancement Package 1: Service Request Time Recording Checklists for Service Orders and Service Requests Installed Base Usability Improvements Perform A Historic Installed Base Change Compare Two Installed Bases Display Installed Base Past Version  Jan. 10, 2011
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