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Jessica Knell

Jessica Knell  
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Company: SAP
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Jessica Knell is a marketing manager in the SAP Global Services Marketing team. She has been an integral part in developing and launching the Software Support & Maintenance community space here on the SAP Developer's Network. Jessica will blog reguarly on SAP Active Global Support topics along with others as needed.

The new SAP Services Blog Talk Radio show is off and running
The new SAP Services Blog Talk Radio show is off and running. Visit, follow and share our radio show page to hear more about SAP Services topics and listen to live and on-demand shows: www.blogtalkradio.com/SAPServices.  Dec. 16, 2010
Comments: 0   Rank: 17071   Page Views: 833 (Stats updated nightly)

New SAP Services on Blog Talk Radio
You can now find SAP Services in the Blog Talk Radio atmosphere, http://www.blogtalkradio.com/sapservices. On November 22 we kicked off our new show with the topic, "New SAP Customers learn the essentials about Software Support". Nov. 30, 2010
Comments: 2   Rank: 17736   Page Views: 729 (Stats updated nightly)

The Customer Center of Expertise - A Single Source of Truth
Find out how the SAP Customer Center of Expertise changes the operating model, boosting collaboration and quality execution. Oct. 7, 2010
Comments: 0   Rank: 16842   Page Views: 869 (Stats updated nightly)

More Functionality and Opportunity: Prepare for Enhancement Package 5
Jessica Knell speaks with Christian Oehler, Solution Manager for SAP Business Suite on how the new Enhancement Package 5 can provide businesses with new functionality on-demand.  Sep. 27, 2010
Comments: 0   Rank: 15589   Page Views: 1084 (Stats updated nightly)

Analyze your SAP environment with the SAP Enterprise Support Report
Learn about the SAP Enterprise Support Report (ESR) and how it can help customers protect their investment, maintain business continuity, improve business processes, and more. Apr. 27, 2010
Comments: 0   Rank: 14241   Page Views: 1364 (Stats updated nightly)

IMPROVING YOUR SAP IT OPERATIONS WITH RUN SAP METHODOLOGY
Learn how the Run SAP Methodology can help customers better manage the high speed of innovation, integration, risk and total cost of operations (TCO).  Mar. 29, 2010
Comments: 0   Rank: 13920   Page Views: 1430 (Stats updated nightly)

Protect Your IT Investment with SAP's Maintenance Strategy
Eileen Collins, Manager of Business Development for SAP Active Global Support, discusses SAP’s maintenance strategy and how it adds value to the customer’s IT investments.  Nov. 19, 2009
Comments: 0   Rank: 13528   Page Views: 1505 (Stats updated nightly)

Prevent System Down Time with SAP Active Global Support
In order to best support their customers and the software they are running, SAP provides a remote network connection to customers; essentially a direct link between the customer and SAP. A component of SAP's Global Support Backbone, this connection enables communication, between customers, SAP and SAP's software solution partners through a variety of methods allowing the customer to take advantage of many different services and support functions that SAP has to offer.  Nov. 11, 2009
Comments: 0   Rank: 13194   Page Views: 1574 (Stats updated nightly)