You can have any colour you want - does this scale?
A typical manufacturer of an engineered product (software, hardware, machines and tools of all kinds, building infrastructure or networks) allows especially its big customers to tailor the product to a high degree. This works well in a B2B environment where the buyers have engineering staff that can extend, integrate, "hack" and operate the product. But what if the customer does not have engineers to decide, install and operate the engineered product?  Apr. 9, 2010
Comments: 0   Rank: 14634   Page Views: 1284 (Stats updated nightly)

Go Live Tomorrow + Response Time >5 Seconds = Sweat & Tears
Is your Go Live scheduled for next week and the production system response time is 5 seconds? Have you lived through performance tuning at the last minute before? Nov. 19, 2009
Comments: 0   Rank: 12523   Page Views: 1734 (Stats updated nightly)

Multi-channel order management challenges - What does batch processing have to do with cross-sells?
Using one order management backend for capturing orders in multiple customer interaction channels is a goal that many SAP customers i talk to daily want to achieve. It increases operational efficiency, customer satisfaction and consistency in in-bound marketing activities. But other than the different channels there are also different interaction models in which orders are created. In this blog i would like to spell out 3 of these models that i have observed in the past: Browse & Search, Fast Order Entry and Batch. Jun. 26, 2009
Comments: 2   Rank: 1124   Page Views: 8839 (Stats updated nightly)

Delighting your Customer with Multi-Channel Order Management
How do you delight customers with multi-channel order management? I would like to discuss what multi-channel order management is about and how to get your customers exceited about buying from you. Dec. 22, 2008
Comments: 2   Rank: 11179   Page Views: 2122 (Stats updated nightly)