We would like to draw your attention to some very useful information available on the SAP Partner Edge Channel Partner Portal related to SAP Business One Financial Add-ons: Fixed Assets, Payment Engine, BTHF (Bank Transaction Handling Facility), Bank Format Definition, Intrastat, DATEV and ELSTER.

 Support Self-Help & Library 

Path: SAP Business Management Solutions

         SAP Business One

         Support

         Support Self-Help & Library

 Information: 

Under Financial Add-ons (Financial Add-ons Landing Page) the following items:

 

Getting started:

 

Links to the landing pages of SAP Business One Add-ons:

On these links you can find documentation and training material related to installation and use of SAP Business One Add-ons

 

Top Notes:

Notes of frequent use

 

Expert Empowerment Sessions:

List of the relevant expert empowerment sessions

 

Document Resource Center

Links to documents relevant to the area contained in Document Resource Center

 

Testing:

 

 How to create your own test environment, How to find and check solutions, required information to be sent to SAP Business One Support in order to obtain fast and efficient support.

 How to Guides 

Direct access to the Help files: DATEV FI INTERFACE, ELSTER INTEGRATION, FORMAT DEFINITION and INTRASTAT

 

Links to specific landing pages of FIXED ASSETS and PAYMENT ENGINE (CASH AND BANK)

 

Additional ‘HOW TO’ documents that will help you to analyze and understand the architecture of SAP Business One Add-ons.

 

Root Cause Analysis

 

 Step by step guides to solve issues, grouped by Add-on.

 

We have designed these ‘Root Cause Analysis’ (RCAs) in an effort to share the knowledge we have collected when solving messages.

You can use the same analysis techniques that SAP Business One Support, gain expertise and find solutions for your customer by yourself.

 Self Help Application 

Path: SAP Business Management Solutions

         SAP Business One

         Support

         Self-Help Application

 Information:  Initial screen:  

Any new relevant information that SAP Business One Support wants to draw to your attention: New places where to find solutions, support procedures, patches, etc

 Top Topics:

Topics specially relevant now

 All Topics:

Links to sources of information and support grouped by topics. We would recommend,

under Add-Ons, the following:

 Add-On Installer

 Intrastat-Extrastat

Framework for SAP Business One Add-on

Format Definition

Add-On Documentation

DATEV

ELSTER

Payment engine

Fixed Assets

 

Search Knowledge Base by terms and version

Search tools are included to make it easier to do specific search of contents from the main screen and also from each of the topic links.