Blog entry I wrote which goes into details on resolving an issue in the Java code (in our case on Internet Sales), identifying it, getting data about it and getting it resolves using multiple tools available for the Java platform.

It starts with Identifying the issue using several tools and JVM options.Then continues on with getting Data such as Head dump and Garbage Collection logs.

That data is then analyzed using the Eclipse Memory Analyzer (MAT), the IBM heap analyzer and the IBM Garbage Collection log analyzer.

The issue was located and SAP worked with on on getting it resolved.