You might have seen the story "Accelerating Time to Value with the SAP BusinessObjects Community (BOC)" that features how Penitus Global Solutions, LLC (PGS) and other partners are using BOC to assist their clients, and how the clients have benefitted.

It includes the following quote by Freddie Guerrero, Principal Partner at PGS:

"Before using the SAP BusinessObjects community, it took us about two weeks to solve a typical customer problem - which added up, given that on average, we'd run into two or three issues per project. Now, we often get instant solutions by searching on forums or by reaching out to SAP mentors."

 

In this 15 minute podcast, hosted by Jon Reed of JonERP.com, Freddie answers detailed questions about how exactly PGS is leveraging BOC to improve their knowledge base, increase client wins, and develop industry visibility.

Turning social communities into business wins is still a largely uncharted territory. To actually tell your clients you're reducing their billable hours by utilizing an online community to solve their problems is unheard of.

 

During the conversation, it becomes clear that there is a new way of developing expertise - not through book learning, but through community participation.

 

Podcast Highlights

:33 How PGS has improved the knowledge base of their consultants and sped up their speed-to-knowledge by using the SAP BusinessObjects Community (BOC) 

2:25 PGS recently helped a client with an Xcelsius issue using BOC. The PGS team used BOC to solve five different technical challenges they were having with Xcelsius.

3:25 Some people worry that spending time online can take aware from your ability to serve customers. But PGS has figured out how to use BOC to increase their knowledge base and serve customers better. Freddie Guerrero explains how they get their clients on board with their use of BOC to reduce their billable hours.

5:24 One of the biggest challenges in any online community is getting started. Freddie Guerrero describes to our listeners how he got started in BOC and the best way for you to get involved.

6:45 It's not always easy to get started blogging - so what's the best way to get your feet wet in BOC?

7:50 One of the most fascinating thing about BOC is the mixture of those with BusinessObjects backgrounds and those with SAP Business Warehouse backgrounds. How do these backgrounds mix and what are these folks learning from each other?

9:45 From the individual's vantage point, how do you manage the time constraints of participating?

12:05 Freddie's advice on how other users should seize the opportunity to contribute to the SAP BusinessObjects Community.

12:45 Community participation is a new model for developing expertise. Rather than book learning, it's about becoming an expert through community involvement.

 

And here the URL to the full success story: "Accelerating Time to Value with the SAP BusinessObjects Community (BOC)".