Recently, I had an opportunity to implement SAP CRM 7.0 ELM and thought to share a weblog, which talks about the areas where a Technical Consultant can explore and work towards meeting the customer requirements.

 

 Let’s first have a brief introduction of what exactly the External List Management is and What are its usages.

 

 External List Management (ELM) involves creating & maintaining lists (data files) in SAP CRM by acquiring specific data from the Marketing team or any other source. This data is then used by the SAP CRM system to create Business Partners and also transactions such as Leads and Activities.

 

 The ELM process involves:

•   Procuring the list (data file)
•   Loading this list (data file) to the CRM system
•   Mapping this list (data file) to the standard SAP fields
•   Creating master data (business partners) and/or transactional data(leads/activities)

 

The main idea behind this weblog is to share my learning and experience and not to explain the detailed functionality of ELM. Before using the ELM functionality there are certain settings or configurations that needs to be done. These settings or configurations are mainly done by the Functional Consultant.

Please refer my wiki here and share your views.

Suggestions are welcome!