Protect Your IT Investment with SAP's Maintenance Strategy
Eileen Collins, Manager of Business Development for SAP Active Global Support, discusses SAP’s maintenance strategy and how it adds value to the customer’s IT investments. Jessica Knell in SAP Enterprise Support [Nov. 19, 2009 10:08 PM | 0 Comments | Permalink]

Prevent System Down Time with SAP Active Global Support
In order to best support their customers and the software they are running, SAP provides a remote network connection to customers; essentially a direct link between the customer and SAP. A component of SAP's Global Support Backbone, this connection enables communication, between customers, SAP and SAP's software solution partners through a variety of methods allowing the customer to take advantage of many different services and support functions that SAP has to offer. Jessica Knell in SAP Enterprise Support [Nov. 11, 2009 06:56 AM | 0 Comments | Permalink]

Podcast: Amit Bendov of Panaya on SAP User Attitudes Towards SAP Support
Recently, Panaya conducted a survey which asked SAP customers exactly these kinds of questions - about issues with SAP support and SAP support packs. I thought this survey had some interesting results. To get a better feeling for the survey results and also for how Panaya's content sharing approach works for them, I recently issued a twenty minute podcast on this topic with Panaya's Chief Marketing Officer Amit Bendov. I'm now sharing that podcast with the SCN community. Jon Reed in Careers, Co-Innovation Lab, Professional Services, SAP Developer Network, SAP Enterprise Support [Nov. 06, 2009 10:32 AM | 2 Comments | Download Media | Permalink]