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Retail

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Using Business Intelligence in an Uncertain World
Business Intelligence can help tame the unpredictability of today’s retail world. Leveraging STORES Knowledge Series webinar with Verlin Youd, Chris Puglise, and Russ Hill and RSR Research's latest Business Intelligence findings, learn what actions retail winners are taking to leverage real-time BI and to make it available when and where it’s needed. Mohamed Amer in Analytics, BI Accelerator, Business Intelligence (BI), Business Objects, Business Process Expert, Crystal Reports, Retail, Web Intelligence , Webinars [Nov. 18, 2009 07:05 PM | 0 Comments | Permalink]

How healthy and ‘Green’ is the food you eat?
How Eco Labels will drive consumer choices like Nutrition lables do today. Chetan Jain in Beyond SAP, Consumer Products, Ranting, Retail, Sustainability [Nov. 17, 2009 11:39 AM | 4 Comments | Permalink]

Wal-Mart and Supply Chain Financing Require EDI
This article discusses a recent Wall Street Journal article on Wal-Mart's Supply Chain Financing initiative and how EDI/B2B connectivity is required to make it work well. Kevin Benedict in Banking, Shared Service Center, SAP Process Integration (PI), SAP NetWeaver Platform, RFID, Retail, Procurement and SRM, Oil and Gas, Manufacturing, Life Sciences, ERP, Consumer Products, Chemicals, Business Process Expert, Wholesale Distribution [Nov. 17, 2009 07:15 AM | 0 Comments | Permalink]

Messages, EDI, and SAP: More Than Just Data Vessels
Welcome to the first of a series of blog postings about messages and message standards in EDI and SAP. Join me as I cover the basics of the key message standards used in EDI in an SAP environment including EDIFACT, X12, and IDocs. So stay tuned ... and I hope you enjoy the ride. Emmanuel Hadzipetros in ABAP, SAP Process Integration (PI), Retail, Ranting, Procurement and SRM, Integration and Certification, ERP, Beyond SAP, Beginner, Standards [Nov. 16, 2009 06:21 AM | 4 Comments | Permalink]

Upcoming WEBINAR: Delivering Results: Clarity and Sustainability in Retail
The retailing environment today is more complex than ever; however, the rise of social networks offers retailers a new engagement model with their customers. Technology is increasing the power of the consumer with greater ability to discover, share, and spread the word around the globe or your immediate trade area. Register for the webinar to learn more on these and other trends and opportunities. Verlin Youd in Business Intelligence (BI), Mobile, Enterprise Performance Management, Crystal Reports, Consumer Products, Business Process Expert, Business Objects, Wholesale Distribution, Retail, CRM, Travel and Logistics Services [Nov. 12, 2009 02:09 PM | 0 Comments | Permalink]

Unicode Character and SAP Standard Interfaces based on RFC
Communication between Unicode-Systems and None-Unicode Systems when using SAP Standard Interfaces based on RFC. Martin Vierling in ABAP, Procurement and SRM, Partnership, Healthcare, ERP, Business Suite 7, Business Solutions, Banking, Application Server, Retail [Nov. 11, 2009 08:43 AM | 0 Comments | Permalink]

Delivering Results: Clarity and Sustainability in Today's Retail, a Webinar with NRF's STORES Magazine
Retailers have unparalleled opportunities to gain insights about their shoppers. Social networks and communities are offering retailers a new engagement model with consumers. Additionally, today’s consumers are increasingly expecting retailers they do business with to demonstrate socially responsible behavior. Register for the webinar to learn more on these and hear how SAP BusinessObjects solutions can help you take advantage of these opportunities. Mohamed Amer in Business Intelligence (BI), Wholesale Distribution, Travel and Logistics Services, Retail, Organizational Change Management, Mobile, Enterprise Performance Management, Crystal Reports, CRM, Consumer Products, Business Suite 7, Business Process Expert, Business Objects, Sustainability [Nov. 06, 2009 02:17 AM | 0 Comments | Permalink]

Smart Phones, Mobile Retail Software, Coupons and Grocery Lists
This article explores the use of Smart Phones, SAP NetWeaver's Mobile Infrastructure, barcode labels and business intelligence to create interesting retail applications. Kevin Benedict in Business Intelligence (BI), Consumer Products, Mobile, Retail, RFID, SAP NetWeaver Platform, SAP Process Integration (PI) [Oct. 30, 2009 09:46 AM | 0 Comments | Permalink]

Energy Efficiency Part X: Marketing Low Carbon Products / Product Differentiation
Another in a continuing series of Blogs on the topic of Energy Managment. In this Blog we talk about one of the other aspects of erngy reduction, which is the reduction in a companies carbon impact. John Harrison in Business Process Expert, Chemicals, Consumer Products, Defense, Life Sciences, Manufacturing, Mining and Metal, Oil and Gas, Retail [Oct. 29, 2009 10:51 AM | 0 Comments | Permalink]

Doing more with less: usability and features
Find the fine balance between ease of use and depth of functionality, to increase value for your customers and profits for your offering. Chetan Jain in Beyond SAP, Business Solutions, Consumer Products, CRM, Ranting, Retail [Oct. 26, 2009 05:55 AM | 0 Comments | Permalink]

The Future of Mobile and Route Sales Applications for Smart Phones, Part 1
This article describes a number of mobile application and SAP NetWeaver integration strategies for improving mobile and route sales processes. Kevin Benedict in Consumer Products, CRM, Mobile, Retail, RFID, SAP NetWeaver Platform, SAP Process Integration (PI), Wholesale Distribution [Oct. 22, 2009 04:12 PM | 0 Comments | Permalink]

Two Different Approaches for Scheduling Outbound Calls in Your Contact Center: Call Lists and Planned Activities:
This blog examines two different options for scheduling outbound telemarketing and telesales efforts from the SAP CRM Interaction Center: call lists and planned activities. John Burton in Beginner, Business Process Expert, Consumer Products, CRM, Retail, Utilities Industry [Oct. 19, 2009 10:52 AM | 0 Comments | Permalink]

Webinar with NRF Store Magazine: "Delivering Results: Clarity and Sustainability in Retail"
Don't miss this Retail@BPX webinar that covers analytical tools, collaborative technology/social media, and sustainability as applicable to retail. Natascha Schuberth in Business Intelligence (BI), Business Objects, Business Process Expert, Retail, Sustainability, Webinars [Oct. 16, 2009 05:12 PM | 0 Comments | Permalink]

Part 2 : Retailers – Are you getting maximum out of your investments in Business intelligence solutions ? --Solution Components
This is the 2nd part of the series "Retailers – Are you getting maximum out of your investments in Business intelligence solutions ? " - detailing the potential sub topics for future blogs /discussions. ravi vadaga in Analytics, SAP BusinessObjects OnDemand, Retail, Governance, Risk and Compliance, Crystal Reports, Business Process Expert, Business Objects, Business Intelligence (BI), BI Accelerator, Web Intelligence [Oct. 13, 2009 10:18 AM | 2 Comments | Permalink]

Mobile Applications and Location Based Systems for Supply Chain and Inventory Management
This article describes a number of different scenarios for using LBS (locationb based services) on mobile handheld computers for supply chain and inventory management in retail CPG environments. Kevin Benedict in Consumer Products, SAP Process Integration (PI), SAP NetWeaver Platform, RFID, Retail, Professional Services, Product Lifecycle Management, Procurement and SRM, Mobile, Life Sciences, ERP, Wholesale Distribution [Oct. 08, 2009 01:33 PM | 0 Comments | Permalink]

SAP POS LOG: User Group - Leaders in Store
Retailers put their heads together around optimizing their store systems and store operations. Point of Sale was a hot topic, as well as sustainability, cost cutting, rethinking loyalty, and empowering store staff to make better, more timely decisions. Colin Haig in Business Process Expert, Consumer Products, Public Sector, Retail, Wholesale Distribution [Oct. 07, 2009 02:31 AM | 0 Comments | Permalink]

Trade Promotion Management Evolution
Trade Promotion Optimization (TPO) is the next evolutionary step of Trade Promotion Management. Timo Wagenblatt in Analytics, Beyond SAP, Business Intelligence (BI), Business Process Modeling, Consumer Products, CRM, Retail [Oct. 01, 2009 12:26 PM | 0 Comments | Permalink]

54 Questions to Help You Select the Right Handheld Computer for the Job
Handheld computers, barcode scanners, RFID readers and other kinds of mobile devices are used throughout the supply chain, in field services and in warehouse and logistics processes. Selecting the appropriate devices can be a challenge. These questions will help you narrow the selection. Kevin Benedict in Consumer Products, Utilities Industry, SAP Process Integration (PI), SAP NetWeaver Platform, RFID, Retail, Procurement and SRM, Oil and Gas, Mobile, Wholesale Distribution [Sep. 30, 2009 07:51 AM | 0 Comments | Permalink]

Network-Centric SAP EDI
This article describes how a network-centric approach to EDI and B2B support is different from the traditional approach. Kevin Benedict in Automotive, Standards, Service-Oriented Architecture, SAP Process Integration (PI), SAP NetWeaver Platform, Retail, Procurement and SRM, Oil and Gas, Manufacturing, Life Sciences, ERP, Consumer Products, Chemicals, Business Process Expert, Wholesale Distribution [Sep. 09, 2009 10:14 AM | 0 Comments | Permalink]

Where did the eBooks go?
We recently renamed our eBooks to Demo or Tutorial. Find our more on why we made this change and how it will help users. Jason Lax in Webinars, Community Projects, CRM, Ranting, Retail, SAP Network TV, ABAP, Business Intelligence (BI), Business Objects, Business Process Management, ERP, Governance, Risk and Compliance, Master Data Management (MDM), Search, Business Process Expert [Sep. 07, 2009 04:10 AM | 3 Comments | Permalink]

What do your customers say about your loyalty program?
Recent experiences have reminded me that the fragile economy can make the reliance on technologies an increasingly critical part of the organization's customer service and support strategies, and sluggish response to problems could easily erode years of customer loyalty. Gretchen Lindquist in Beyond SAP, Ranting, Retail, Travel and Logistics Services [Sep. 01, 2009 06:44 AM | 5 Comments | Permalink]

Get serious about Customer Loyalty: you will save more than just customers
The time is now to launch customer loyalty programs for your customers. The current economic situation has drastically changed the paradigm for individual loyalties to products, brands, and companies. But at the same time consumers are looking for value, and are turning to loyalty programs to take advantage of the rewards of the programs. Bernard Chung in Travel and Logistics Services, Retail, CRM [Aug. 30, 2009 11:59 PM | 0 Comments | Permalink]

Going Green with SAP EDI and Electronic Invoicing
This article describes three ways a company can become greener and support their internal "sustainability" efforts by converting from paper based business processes to EDI, B2B and e-Invoicing. Kevin Benedict in Business Intelligence (BI), Travel and Logistics Services, Sustainability, SAP Process Integration (PI), SAP NetWeaver Platform, Retail, Procurement and SRM, Oil and Gas, Mining and Metal, Manufacturing, Life Sciences, Governance, Risk and Compliance, ERP, Consumer Products, Chemicals, Business Process Expert, Wholesale Distribution [Aug. 27, 2009 01:43 PM | 1 Comments | Permalink]

BI for Retail: Merchandise Planning
How BI can help improve retail merchandise planning Dan Everett in Analytics, Business Intelligence (BI), Business Objects, Crystal Reports, Enterprise Performance Management, Retail [Aug. 24, 2009 01:12 PM | 5 Comments | Permalink]

SAP POS LOG: Tight Synergy between Point-of-Sale and Workforce Management
Retail stores need tight cost control while maintaining a high level of customer service. Join us for a panel discussion August 20th, with analyst Nikki Baird of RSR Research and The Bon-Ton, Jo-Ann Stores, and Ulta Cosmetics. Learn how to gain insight into operational effectiveness, staffing levels, and real-time trends through a harmonious blend of best practices and state-of-the-art software. Integrated Solutions for Retailers are hosting this Webinar. Colin Haig in Business Process Expert, Business Solutions, Consumer Products, Public Sector, Retail, Webinars [Jul. 29, 2009 09:09 AM | 0 Comments | Permalink]

SAP POS LOG: Building Customer Loyalty
Consumers that shop on-line or in physical retail stores are a precious commodity. Customer Loyalty is getting renewed focus, as retention and revenue are critically coupled together. Loyalty programs are getting fresh thinking, with attention on ROI as well as customer service and satisfaction. Colin Haig in Business Process Expert, Consumer Products, CRM, Retail [Jul. 29, 2009 05:10 AM | 0 Comments | Permalink]

Functional Scope of Business Process Monitoring in SAP Solution Manager
This blog describes the functional scope of Business Process Monitoring as well as usual target groups and the integration possibilities with other SAP tools. This should make the decision easier if you should get started and how to get started with Business Process Monitoring. Volker von Gloeden in Business Process Expert, Retail, Oil and Gas, Manufacturing, CRM, Consumer Products, Chemicals, Business Suite 7, Banking, SAP TechEd, SAP Solution Manager, SAP NetWeaver Platform, Run SAP, Procurement and SRM, ERP, Business Process Management, Utilities Industry [Jul. 23, 2009 08:56 AM | 0 Comments | Permalink]

SAP and Mobile Applications for Field Services
This article describes the cost reductions and efficiencies available through the automation of mobile business processes and SAP integration. Kevin Benedict in Business Process Expert, Travel and Logistics Services, SAP Process Integration (PI), SAP NetWeaver Platform, RFID, Retail, Oil and Gas, Mobile, ERP, Wholesale Distribution [Jul. 21, 2009 09:33 AM | 0 Comments | Permalink]

Rise of the ‘Unreasonable’ Man: Wal-Mart and Sustainability
Wal-Mart's decision to measure social and environmental impact of all products it sells in collaboration with the just announced Sustainability Consortium is a bold and audacious step by the $400+ Billion retailer into the complexity of global sustainability practices. Mohamed Amer in SAP Research, Wholesale Distribution, Sustainability, Standards, Service-Oriented Architecture, Analytics, Business Intelligence (BI), Business Objects, Business Process Expert, Consumer Products, ERP, Governance, Risk and Compliance, Mobile, Organizational Change Management, Public Sector, Retail, RFID, SAP Process Integration (PI), Travel and Logistics Services [Jul. 20, 2009 09:08 AM | 5 Comments | Permalink]

RETAIL FUTURES: The Year of Living Dangerously
It’s not 1982 or 1965. Nope, we have to go back more than 70 years before we lived as dangerously as this. According to the International Monetary Fund, in their recently released World Economic Outlook of April 2009, by all measures (and they have many) we are experiencing the worst recession since the Great Depression. For retailers, will it be déjà vu all over again or the future ain’t what is use to be (with apologies to Yogi Berra)? Gerry Yeo in Retail, Business Intelligence (BI), Business Objects, Consumer Products, Emerging Technologies, Enterprise Performance Management, Organizational Change Management [Jul. 17, 2009 01:01 AM | 2 Comments | Permalink]

SAP POS LOG: User group to meet in September
The users of SAP store software such as SAP POS are planning on a get-together September 2009 to discuss roadmap, share best-practices for store systems, and provide input to SAP. Colin Haig in Retail [Jul. 14, 2009 06:27 AM | 1 Comments | Permalink]

SAP POS LOG: Better Shopping Experiences
Shopper expectations are high; retail store associates need clarity around product availability, visibility to the state of the supply chain, product information and pricing. Colin Haig in Retail [Jul. 14, 2009 05:46 AM | 1 Comments | Permalink]

Penny For Your Thought: Grocery Shopping Practices Are Shifting!
The grocery industry runs on razor thin margins and is facing strongest headwinds in decades. What decisions do grocery executives need to make to thrive and regain a central place in the mind and heart of the food shopper? Mohamed Amer in Business Intelligence (BI), Service-Oriented Architecture, SAP Process Integration (PI), Retail, Organizational Change Management, Mobile, ERP, Enhancement Packages, Consumer Products, Business Process Expert, Business Objects, Wholesale Distribution [Jul. 14, 2009 03:58 AM | 2 Comments | Permalink]

Well, Isn't That the Point of Tweeting?
According to a new survey, 54% of professional communicators think Twitter is a fad, but take a closer look at what those who use Twitter for business said. Andrea France in Consumer Products, CRM, Emerging Technologies, Retail [Jul. 10, 2009 05:07 AM | 6 Comments | Permalink]

HOSTING solutions for small scope SAP landscapes for the CHEMICAL industry
Christian Wissmann from oXya presents options for efficiently deploying and hosting small scope SAP landscapes in Chemicals to best address spin-off and divestiture situations. Christian Wissmann in Business Process Expert, Chemicals, Manufacturing, Oil and Gas, Professional Services, Retail, Utilities Industry, Wholesale Distribution [Jul. 09, 2009 07:36 AM | 0 Comments | Permalink]

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Recent Retail Discussions

Feasibility of CTI for CRM 7.0
Posted on Nov. 21, 2009 05:49 AM
by Glenn Abel
Hey there, Thanks John for mentioning me! Sunil: Is your current CTI integ...

Greenhouse Gas Sources
Posted on Nov. 20, 2009 06:34 PM
by Paul T Lord
Hello John, I read your blog on Energy Management with great interest. One stat...

Feasibility of CTI for CRM 7.0
Posted on Nov. 20, 2009 08:33 AM
by John Burton
Hello Sunil, If the customer is currently on CRM 3.1 IC WinClient they are pr...

Interesting Read...
Posted on Nov. 20, 2009 07:12 AM
by Manas Dua
Interesting thought...to some extent people have already moved into this directi...

Feasibility of CTI for CRM 7.0
Posted on Nov. 19, 2009 09:08 PM
by sunil peddina
Hi John, Further to your reply i need some more information on CTI... Pre...

Open to general public
Posted on Nov. 19, 2009 12:39 PM
by Manju Venkataseshan
Dear Pierre, I wish I would. Due to copyright issues, we cannot open to the p...

Interesting
Posted on Nov. 19, 2009 08:07 AM
by Emmanuel Hadzipetros
Thank you. I'm going to be a little off schedule this week but it will come. Sta...

Feasibility of CTI for CRM 7.0
Posted on Nov. 19, 2009 06:01 AM
by John Burton
Hello Sunil, Thanks for your comments. I'm excited to hear that you are worki...

Feasibility of CTI for CRM 7.0
Posted on Nov. 19, 2009 01:49 AM
by sunil peddina
Hi John, Thnx. a lot for giving such information in this Blog. presently ...

Interesting
Posted on Nov. 18, 2009 09:17 PM
by koushik lingam
Sounds Interesting. Waiting for your next blog...

A step in the right direction!
Posted on Nov. 18, 2009 07:02 AM
by Rajeev Kumar
This process needs to start from the companies, then to the people. The WRI/WBC...

A step in the right direction!
Posted on Nov. 18, 2009 05:46 AM
by Chetan Jain
Thanks Girish. Yes, I think it will be a combination of the government setting t...

A step in the right direction!
Posted on Nov. 17, 2009 05:48 PM
by Girish
Nice post. I was thinking about ways people can be forced to go green! Sometime ...

Wow. Just wow
Posted on Nov. 16, 2009 11:56 AM
by Emmanuel Hadzipetros
Thank you, Hans. I appreciate your comment....

Wow. Just wow
Posted on Nov. 16, 2009 11:52 AM
by Hans Derycke
I wish more SAP-oriented blog posts were written like your opening paragraphs......